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Bill Smith Appliances & Electronics
782 Neapolitan Way, Naples, Florida, United States
About the Bill Smith Appliances & Electronics
Bill Smith Appliances & Electronics is a premier electronics and home goods store located at 782 Neapolitan Way in Naples, Florida, United States. Offering a wide selection of top-of-the-line appliances and cutting-edge electronics, this store is your one-stop shop for all your home needs. From kitchen appliances to entertainment systems, Bill Smith Appliances & Electronics has everything you need to make your home more comfortable and convenient. Visit us today and experience the best in quality and customer service.
Photos of Bill Smith Appliances & Electronics
782 Neapolitan Way, Naples, FL 34103, United States
Opening hours of Bill Smith Appliances & Electronics
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
09:30 - 18:00
Friday:
09:30 - 18:00
Saturday:
09:30 - 18:00
Sunday:
11:00 - 17:00
Reviews of Bill Smith Appliances & Electronics
"I have known Steve Nielson @ Bill Smith Appliances in Naples for probably 20 years. Steve is very professional manager and a really nice person. He and his staff, including all the great service team members have always gone above and beyond for my family whenever we have needed them. Keep up the great work!"
"Salesman Dave Watson, at Bill Smith Appliances was very helpful when I was considering my purchase. There was a longer wait than I expected for delivery. However, that went well and the installation of my appliances was smooth. The delivery service was very courteous and the technician took time to explain appliance operation. Thank you to Dave at Bill Smith Appliances and the delivery service. I would recommend Bill Smith Appliances to anyone looking to purchase new appliances."
"Alex Schuster has assisted us with many purchases. He is very knowledgable and pleasant. He works with us to find the best product at the best price. Last week our TV broke on the Wednesday before Super Bowl and we had a TV delivered and installed the very next day. That’s great service!"
"Since I had received positive feedback from others, I decided to order three appliances in early November 2023 from Bill Smith Appliances. Unfortunately, my experience was not good. I was told that I called at a good time since these appliances would take about 5 to 6 weeks to come in.I needed the appliances by December 20. Shortly before December 20 I called again to check on the status of my order. I was told that my appliances were never ordered since I had not returned a form I needed to sign. I spoke with my salesperson who proceeded to explain that he had not received the signed form. Fortunately, I had saved a copy of the signed and dated form as well as explained that I had given them a $1650 deposit at that time. The order had to be resubmitted and I would have another 5 to 6 weeks to wait. I moved into my new home with no washer, dryer or refrigerator. I had to purchase another small fridge to store perishable food. The salesperson did not even offer any solution to my problem nor did he call me back regarding the status of my order. I am highly unlikely to order another appliance from this vendor. Customer Service was nonexistent. A manager never followed up, and no concessions were offered for the performance failures of the salesperson."
"The purchase / delivery of our washer and dryer was smooth and easy. Fast forward 3 years later, the dryer broke. We reached out to #Bill Smith service and had the unfortunate experience of dealing with Cynthia. They set our appt., then cancelled it and we were told it would be 7 additional days without our dryer. In total, 3 weeks to have a dryer looked at. If that wasn't bad enough, Cynthia was very condescending and just overall rude. She could care less about the customer. I understand that the manufacturer has to service, not Bill Smith, but having to deal with this one confirms that we will never shop at #Bill Smith Appliance again. On a side note, I spoke with the Store Manager Phil, and now I realize why the service is what it is. I ALWAYS shop local, but, this is the last time for #Bill Smith Appliances."
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