Pandora Jewelry

"Always helped right away, Erica always makes great recommendations. Wish I could give it 10 stars"

"Avoid this store, despite the manager Clara Perdomo trying to delete my review numerous times, this is a recap: Purchased a spinning globe charm from this store and within 4 days the globe detached from the charm. I returned to the store within a week requesting a refund because a replacement of the same charm will likely break off again. It was then when I had the displeasure of having to deal with the sorry excuse for a store manager Clara Perdomo, she spoke very poor English (almost illiterate) and could not even pronounce the word "used." Anyways she denied me the refund and said only an exchange was possible, I again mentioned if I get the same exact charm it may likely break just like the first one. It was then when she said my broken charm was technically "used" and that all items taken back must get resold in the store and that she cannot resell broken items. I once again convinced her to put herself in my shoes, and instead she only agreed with he when I said "all sales must be final at this location" Days later I contacted Pandora corporate office in Maryland for assistance. They apologized and had me document all the managers information and encounter. Pandora even mentioned this is not a company store and instead a franchise which usually hires the lowest common denominator as a store manager. Luckily Pandora is in the process of changing some locations to company stores to provide better quality to the customers. Pandora HQ sent me directly a refund check for the amount of the broken charm as even after Pandora HQ reached out to the store, the sorry excuse for a manager Clara Perdomo would not assist further. There is a reason this Pandora store is the lowest-rated Pandora location in Miami Dade, it is because of people like Clara Perdomo. I also find it alarming that Clara said all jewelry taken back in the store always gets resold (wouldn't this be a hygiene issue?) The only positive thing I will give this store was my salesperson Erica was very nice and took her time to show me the various charms they had. I am also grateful to Pandora customer service for resolving the issued caused by people like Clara Perdomo. Take a drive to Pandora at the Falls, that location is always top notch."

"Employees and Manager need training in how to treat customers. I came twice to get some products bought before for cleaning. Last Saturday I was told to come back on a week day because cleaning is not done on weekends. Today Monday I was told that “complimentary cleaning” is being suspended until second week of January. I wasted my time a weekend and Monday. Manager’s attitude needs to be improved. We deserve a better treat as a customer. Now ex-customer. Too bad for Pandora (Dadeland Mall)"

"Was there about 2 months ago, the girl who helped me was very friendly and she helped me pick cute earrings. Only problem is one of the hoop earrings already broke! It won’t click back up like its pair and it’s pretty much useless. I don’t remember Pandora being such low quality, I guess it’s time to see bye and move on to other retailers."

"This is a great pandora location. I got a great recommendation from the sales team there for some earrings. I was in a bit of a rush (last minute gift) but they helped me pick the perfect gift, packaged it so quickly and professionally- and had me out the door with a winner in under 20 minutes. For the efficient guy shoppers- trust this store. Also as a kicker they had an event and gave me a few flowers to gift along with the jewelry for free. That was a nice touch."