Edible Arrangements

"Ordered on 2/2 for a Valentine’s Day delivery. Even though this store is out of my delivery area the web site only let me choose this store? Valentine’s Day comes and goes at 5:00 pm still no delivery. Call the store seems simple enough, Not. They have the worst and most annoying prompt system you will ever hear. Chalk in a blackboard sounds better. It takes 8+ minutes to get though the prompts only to be connected to what seems to be one unhappy employee? At 10:00 pm they try to deliver an underwhelming box that my wife refused. Try calling the store agonizing over the prompt again leave 3 messages for a call back and Nada, nothing. I see from the other negative posts I’m not alone."

"Should allow for ZERO STARS. Beware. DO NOT ORDER FROM HERE! My online pre-order for Valentine's Day was placed in advance. At 4:55pm on Valentine's Day I received an email from the supposed Store Manager that due to a strawberry shortage my order would not be able to be completed. I would understand but I didn't order strawberries. Either this is poor management of this store or poor stock of inventory, either way Ezra offered me a re-delivery for Thursday and future store credit which I accepted. It's Friday and my Valentine still hasn't received anything from Edible Arrangements. I called customer service but it's just an endless loop to someone's voicemail. I tried using the automated system and it says my order was delivered but my Valentine is still without her gift. It was supposed to be our first memorable Valentine's Day but not for this reason. My family works for the news, so I'm disseminating this because Edible Arrangements says you can count on them for your holiday and celebrations but they obviously don't care! And the worst thing is that today it looks like Ezra cancelled my order? I contacted his manager to get this corrected but no one from Edible Arrangements has returned my calls. If you care about your loved ones and want to send them a gift I would absolutely AVOID EDIBLE ARRANGEMENTS! I have over a million Twitter and Instagram followers so I'll be posting this there too. I'm a call center Manager and I deal with customers and customer service on a daily basis. Edible Arrangements this is the WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. O STARS!"

"I placed my order and was told it would be delivered today Wednesday 17th and it’s hasn’t and no one has contacted me as to what has happened.today at 9:18 am I reached out to the store and got the sweetest girl who refunded my money because this was a gift basket for a family member who is passing away and will no longer be with us in a day or two. The arrangement was delivered last night before 8 o’clock, which I had requested something special so that it would be delivered while they could enjoy it during the day might consider ordering from this location"

"Ordered an arrangement for my mom’s birthday to be delivered today at 12 pm. They advised the flowers were sent with the strawberries at 11am. They arrived at 5pm and this was the arrangement: rotten flowers with mold, melted and old fruits. I called to talk to someone, they offered a refund right away without even acknowledging that they were in the wrong! It’s not about the freaking money dude, it’s a little detail for my mother and you can’t even be respectful enough to send fresh flowers? Worst service ever, ridiculous"

"This experience was simply horrible. First I didn’t get it on Friday due to the driver getting in an accident. They called at 6p on Friday to tell me there had been an accident. I ok’d for them to deliver it on Monday. Now Monday, I get fruit that obviously came off of an arrangement. No flowers, no balloons. Please look at what was given to me…… Not good at all. This is sad."