First Horizon Bank 612 South Dale Mabry Highway, Tampa, FL 33609

"Terrible service"

"I set up this account to receive an international wire transfer from a family member abroad. For some reason, the Smart View checking account was set up for me by the bank rep, which charges a $15 monthly fee if a certain balance isn't kept. I told the bank rep I was only creating this account to transfer money into and then immediately transfer out to another bank. The account also charges $2/month for paper statements. I lost $50+ in service fees over the course of a few months because no one told me this Smart View checking account had special requirements or get slapped with a high fee. I'm super disappointed in the handling of this matter as the bank would not refund me the service charges I was not aware of. I do not plan on using this bank again due to poor customer service and unreasonable fees."

"Outstanding and compassionate customer service. After 25+ years with a “big bank” I move all my personal and business accounts to Iberiabank. The old time local banker is back and you can find the personal care at Iberiabank. They have the same online systems, but better. If you are just another number at the Mega banks, it’s time to move to a personal banker that cares. It was hard to do. Best decision I have made in years."

"Great service, personable and helpful people at this bank."