Chase Bank,

860 Cypress Parkway, Kissimmee, FL 34759

"Absolutely trash experience, I say 3 hrs before I finally decided to leave, the bankers was just in there office doing nothing while people are waiting. Horrible experience today!!!!!!"

"The people there are very nice. The only thing I see when I go there at the ATM entrance that section is disgusting! They need someone to clean that space! If I was the manager I would have someone clean that up! Its embarrassing! Spider webs all over the place. You can actually see the big spiders walking onbthe walls! Please clean this up!"

"Great experience! Had 9:30 appt. to open checking and savings accounts; no waiting. Friendly greeting by both the check-in hostess and female security officer. Gil was very friendly, knowledgeable, and efficient. Even after our accounts were open, he helped us further by answering our questions and helping us set up things like Auto Save, Credit Journey, Zelle, etc. He really went above and beyond! Thank you!"

"One of the customer service guys isn't professional and doesn't know what he doing. I went to get my money because chase closed my account but he refused to give it to me.had to call the chase customer service help desk on phone to get this resolved. He needs more training."

"Time = Money, so I lost both! Made an appointment a week in advance for a new business account. I got a call from a new person on their business line customer care to confirm appointment. I asked a question and have to be put on hold 3 times because of course she's new (she needs to ask others) to then tell me oh we won't be able to assist you on this new account. I am clear in my mind she just wasn't understanding my question. Instead of the person who's training her getting on the phone to clearly understand what I was asking, they simply put it as I'm sorry we won't be able to help you!"