Bank of America (Lobby Service Only)
5001 Florida Avenue South, Lakeland, Florida, United States
About the Bank of America (Lobby Service Only)
Bank of America (Lobby Service Only) is a financial institution located at 5001 Florida Avenue South in Lakeland, Florida, United States. As a bank, they offer a variety of financial services to their customers, including checking and savings accounts, loans, and investment opportunities. While this location only offers lobby service, customers can still access a range of banking services in person with the assistance of friendly and knowledgeable staff. Whether you're looking to open a new account or discuss your financial goals, Bank of America is dedicated to helping you achieve your financial aspirations.
Photos of Bank of America (Lobby Service Only)
5001 Florida Ave S, Lakeland, FL 33813, United States
Opening hours of Bank of America (Lobby Service Only)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Bank of America (Lobby Service Only)
"They’re not consistent in their procedures. Sometimes you need something and sometimes you don’t need it to do bussines. Unprofessional. AND SLOW."
"Don’t judge things based on others’ comments. I have never had any issues at this location. The staff is always focused on their tasks at hand and courteous. 2 or 3 minutes is the longest I’ve ever had to wait in line."
"No matter day of month or time the lines are always long most employees are just standing around not helping!"
"My husband and I made an appointment for a home loan. While we were waiting for Troy, he was having a side conversation with a fellow coworker (two feet from my husband and me in the lobby). He spoke the client’s name, a bit of their current financial situation and how much it would affect Troy’s agenda to go forward today if the client decided to press forward. None of that should have been in earshot, especially in the bank lobby. Completely unprofessional. We decided to cancel our appointment after this. Not to mention that we were by Troy told he would have us waiting just a few minutes. (Our appointment was from 11:00am-11:30am.) Admittedly, we showed up at 11:02am. We were hoping to make the most out of the remainder of our time. Unfortunately, it was 11:20am when we ultimately decided to abandon our appointment and let an employee know. She said that Troy would be “coached”. Personally, I will never have him as my personal banker. So unprofessional. The transparency of how far behind he was with his appointments would have been nice to know upfront, too."
"This team shows energy from the minute you walk in the door! The lady who welcomes clients is shuffling staff but with confidence and class, she acknowledges everyone and gives proper expectation. I didn’t have an appointment but she did tell me I would have a wait, however they would definitely see me today. I decided to wait and was seen by Noel, Noel took the time to ask me questions even though all i needed was help with my online mobile. Noel was able to give me a secured credit card so I can start my journey to build credit and a digital card to use on tap to pay.. thank you Noel!"
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