Swarovski

"I went to this store for a pick up, they gave me one with a broken box and even the bracelet was broken, they insisted that it was still good, but exchanged it after sometime."

"The customer service I received was over the TOP!!! Genesis and Anelma you are the absolute nicest people I have dealt with in retail. Thank you so much for putting your heads together and helping me make my daughter's Valentines day unforgettable. She absolutely loved the gift and the presentation too! I will always remember your kindness :)"

"Yamilis has always been helpful and curteous with great suggestions. You can tell that she's very engaged and wants to leave her customers with a lasting good impression. The jewelery is amazing. 10 out of 10!"

"I just went into the Swarovski store at International Plaza, in Tampa, FL. When I walked in an employee asked me if I need help and I said no, I'm just looking. I walked around for a bit looking at the jewelry, then a younger woman employee with dark hair and glasses asked me if I needed help from afar and I said no, I'm good, she then proceeded to walk over to me and stood right next to me and said I'm just going to fix these. There was absolutely nothing to fix. She was faking it thinking I was going to steal something. I walked out. I should have called her out, but I was just so mad. What else would have been the point to come and stand right next to me with nothing to really fix. And even if there was something to fix, could she not whait until I was done and gave me my space to look? Swarovski, if you are that afraid of people stealing, why not keep your items locked up behind glass cases, instead of making your customers feel like thieves? The funny thing is that I actually liked a necklace that I was thinking of buying. Your sale loss. And your loss of how many people I will tell about this experience, and me writing this review. The date was 12/14/23, and the time was around 4:30pm. Maybe retrain your employees if this is not your company philosophy. I am brown. I wonder if she would have done the same thing to a white person? I told my husband, who is white, what happened to me at this store. So a few hours later, he went into the store, walked around for a while, purposely picking up items, and even took a picture, and not one of those two women asked him if he "needed help", or watched him, or came and stood right next to him because they needed to "fix something". Interesting. I noticed that Swarovski only replies to 5 star reviews, let's see if I get a response, and what kind of response it will be, or if the behavior displayed by employees in the store is the true Swarovski culture."

"Went in window shopping for something for my aunt because she collects these but I think she usually gets them on the military base, the selection seemed limited"