KAY Jewelers,

8001 South Orange Blossom Trail, Orlando, FL 32809

"Stopped in to KAY Jewelers to make a very special purchase today. I was fortunate enough to have Tony as my salesperson. He made everything very easy and the entire process smooth. Even though I just met him I felt as if we had been friends for a long time. The quality of the ring I bought exceeded my expectations and the price was more than fair. Highly recommend."

"We came to this location after a horrible experience at another location. My ring had been ruined during a repair and the staff at the other location made me feel like I was crazy and just being difficult. Tony took one look at my ring and knew it was ruined and it needed to be replaced. He told us to go back to the other location and demand it be fixed. We had already spent half the day dealing with this issue so we walked out and my husband immediately turned around and said we are upgrading it here if it needs to be replaced anyway. Cindy helped me find the perfect ring and was so apologetic about our experience. She took her time and didn’t make me feel rushed at all. A bad day turned into a great day thanks to Tony and Cindy."

"Bad business and I feel like we were taken advantage of…I am so incredibly frustrated. My fiancé purchased my engagement ring from Kay so we decided to come back here to purchase the wedding band since we felt like Kay was a reputable company. Yesterday we purchased a wedding band during the President’s Day sale. The sales person, Tony, made it seem like he was getting us the best deal possible. When we checked out, I admit I didn’t do my due diligence in insuring that we were in fact getting the best price because we decided to trust Tony. This morning out of curiosity I decided to check the Kay website and I realized that we did not get a “the best deal”. The President’s Day sale was never applied, only our own Vault Reward code was applied. When we called the store, they told us to come in and they would help us fix the issue. We had to inconveniently go out in the rain to fix an issue that should have never happened. Upon our arrival, there were only two salespersons working…on a Sunday…at the busiest mall in Central Florida. After waiting, the assistant manager was finally able to help us out. She was very nice but the part that frustrates me is that because Tony applied our Vault Rewards code the day before, the only way to keep the code applied after it was refunded is if I made an account and put the wedding band on my account. This creates an inconvenience when taking the rings in for servicing as they are now under two separate accounts. It also means we weren’t able to receive the gems on his account to use for future purchases. We tried contacting customer support online but they were unable to help with the issue. I’m not sure that we’ll purchase from Kay again after this experience. It left a sour taste and again, we felt taken advantage of…"

"Very helpful! Made sure to explain pricing and get me the best deal. It can be very stressful as a gay women looking for jewelry for my partner but she was happy to help and supportive. I would go back for sure."

"Fantastic experience. Caesar and his team were great working with us getting my wife's engagement ring repaired. They were great, friendly, and attentive to our needs. Will be a customer at this store for a long time."