Wells Fargo Bank 91 Racetrack Road Northwest, Fort Walton Beach, FL 32547

"Worst bank to deal with. Absolutely awful. Not necessarily this particular branch but WF is the worst of all the big banks."

"I visited today and explained to the manager I’m assuming his name was jack that I wanted to open an account he seemed friendly enough but he made every excuse as to why I couldn’t open an account inside without an appointment. There were three people in line and no one behind me and he as a manager could have stepped in. Since I was turned away I went next door to a different bank and opened my account with no issues and no excuses. Either hire more staff or be proactive as a manager."

"Every time we have to go inside to conduct our business, there is always a line and the wait is always long. Today there was one representative at the counter and one teller taking care of the drive through. The wait time is ridiculous. While they do offer a lot of new and beneficial services, they totally drop the ball when you are in need of “one on one” banking with a representative. It’s so frustrating to go here! Anyway, I’m done with my rant, it won’t do any good to complain anymore. I will continue to do majority of my business on line and through the ATM, and avoid having to go inside and have any interaction at all cost. Banking use to be a personal experience where banks and bankers cared about its clients and valued their time. Your inside is a joke and could definitely use some attention."

"Very pleasant experience with banker, Johanna and manager, Jack. They were thorough and knowledgeable and clearly had our best interests in mind. The only reason I’m not giving 5 stars is potentially a corporate issue? It appears they were slightly understaffed and very busy, so we had to wait quite a bit for our scheduled appointment time. Even so, they stayed with us until close and never made us feel rushed."