LOYALTY Credit Union 6200 North W Street, Pensacola, FL 32505

"I have been banking with CCU for 35 years and I have always been a exemplary customer with substantial savings being managed by CCUFL. A problem arose on a separate account and when it was brought to the attention of their bank, we received inaccurate information as to how to have fraudulent activity removed. First, we ask that a stop payment be made on a pending charge. The bank says, that they cannot see it and to call back when and if it posts and instead the bank should have flagged my account and denied payment when it attempted to take the money. The bank failed to make the stop payment. Then, when the payment posted the next day, the bank insisted that they could not reverse the ACH which amounted to over $2500. 1st they insisted that a notarized form had to be completed. Then, they called back and said that there was nothing that they could do. Then, they went back to the original plan, complete the notarized form. Why did they not trust me that the payment was a mistake? CCU insisted that a form would have to be completed, notarized, and sent back to them by COB which by this time and I was out of town on business, it would be impossible to complete. Even the company that posted the inaccurate ACH was asking that the bank reverse/deny the charges and the bank insisted that the only way to reverse the draft was the notarized form which she promised to email multiple times on multiple calls and it never was sent. I have never in my 45 years of banking spoken with a bank and not have the charges reversed when you tell a bank that the payment is fraud or wrong or not your charge. This bank proved to me that they don't care to protect your funds and instead will just payout even if it is fraudulent activity. Paramount, this bank will not value you as a customer, will not own their mistakes, and they will not protect your money. Consequently, I have taken my money elsewhere and I would suggest that you do the same."

"Worst bank I have ever banked with!! They are so rude and absolutely DISGUSTING ! I would never recommend this bank to anyone unless I had an enemy. If you are thinking about opening an account here, think twice!! They don't care about you!!"

"Unacceptable customer service! Member for 30 years and i will be closing all accounts. No problems with deposits and withdrawals, but beyond that, it is one of the worst customer service experiences- dprequired to make appointments for notaries and to one second accounts. The Cordova branch has abysmal service - always short staffed and never answers or returns calls. Bank with another credit union!"

"I’ve been a member for over three years. I have pandemic loans on time no missed payments credit card on time and no missed payments. But it seems they can only give vehicle loans to white folks. This is my second time applying but I can’t get a loan. At navy federal I would have been approved. Thanks for nothing."

"I have been with them since I was sixteen (savings account at first) and I have always loved them. They are always polite and very understanding. I have 3 kids at all times and every time I'm in there they are so sweet to them and don't make it seem like a problem (like other banks I've been to have). Love them and always will!"