Fetch
About the Business
Fetch is a convenient and reliable delivery service located at 7658 Philips Highway in Jacksonville, Florida. We specialize in safely delivering items from any carrier directly to your door, giving you complete control over your deliveries. Whether it's a new mattress, a package in the snow, or up a flight of stairs, we've got you covered. Your packages are stored securely in our facility until we deliver them to you at a time that works for you.
Say goodbye to leasing office sprints and hello to more free time for the things you love. Whether you're going on vacation or expecting a mountain of wedding gifts, Fetch is here to make your life easier. We receive packages from major carriers first thing in the morning, ensuring earlier delivery to you.
If you just signed a lease, have your new items sent to your Fetch address and we'll deliver them to your new apartment on move-in day. Our customers rave about our service, with one saying, "This is the best thing to happen to my building."
With Fetch, you can track your package's arrival at our facility and choose a delivery window that fits your schedule. Simply download the Fetch app or register online to get started. Our flexible 2-hour delivery windows make receiving your packages a breeze. Visit our FAQ page for more information and tips. Enable Strictly Necessary Cookies to save your preferences, and keep Google Analytics enabled to help us improve our website.
Photos
Location & Phone number
7658 Philips Hwy Suite 100, Jacksonville, FL 32217, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"Do not recommend. They honestly don’t even deserve 1 star. It takes so long to get your packages and they have zero customer service. If you’re thinking of moving into an apartment complex and they use Fetch, you should reconsider. It’s really not worth the stress of constantly wondering where your packages are and if they’ll be damaged when they arrive (it’s happened to me)."
"Worst package service ever especially when it comes to customer service. Their customer service is literally ghost nonexistent. There’s no phone number the chats cut off when they decide they’re done talking to you and there’s never a resolution."
"Ok, despite my anger, I'll try to be fair here. At least 50% of my packages have been on time. There, that's fair. Of course, when your order may include more than one package, good luck if both items make it to your door at the same "convenient time" on the same day, despite arriving at Fetch at exactly the same time. Tonight, I'm dealing with this for the THIRD time. Another issue is you can't call anyone to ask " WHY?" or "Where's the second part of the same order?" Plus, they aren't responsible if said package is lost or stolen as well. Again, I can't understand why Fetch even exists. Isn't Fetch supposed to reduce unreliable delivery from companies that are seemingy more reliable than this company is? If I had much choice, I'd cut out this "free" middleman."
"This is the worst "package" service ever invented. Packages disappear and are never delivered to you or they are delivered to the wrong door. Once this happens it takes weeks and constant hounding to get a reimbursement. There is no accountability and packages arrive outside of the window you selected. Packages arrive later than if you used Amazon or another carrier. This is a way for communities to make money and I would know since I use to work in property management."
"Package was sent here from Amazon to come to my apartment. No response for days, no email back after submitted claim. I work M-F 10-7, so I can’t make it up there to see if they received my claims or my package. Still haven’t received the parts I ordered from Amazon through fetch. Absolute worst service. Will be using my actual address instead of fetch from here on out and will be talking to my apartment complex about Fetch."
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