United States Postal Service

"Cathy does not know what she is doing and just humiliated me in front of others, absolutely the rudest post office employee I've ever encountered in my 68 years! I own a house here and one in Colorado, decided to head back sooner than I had planned, so filed online for a change of address back to Colorado this morning. I received an email stating I had to go to the post office (listing the Miramar Beach office as one of them) to provide proof of my identity before the change would occur, so I did. I showed her my drivers license, then she started yelling at me telling me I did not have to change my address that my mail would be forwarded whatever date I had put in when I came here. I tried to explain I could not wait that long to receive my mail, she went into a tirade yelling at me that she had been a postal employee for years and knew what she was doing! She continued insisting I did not have to change my address. Unbelievable. She is rude every time I'm there. If you set a book of stamps on the scale she yells at you saying not to set anything there as she would then need to re-set the scale, and did it to me last time I was there, then to a man in front of me this morning, yet she continually sets things on that scale herself. She could not grasp that I had to show my ID to get the mail changed, even though I gave her a copy of the letter and over and over stated, I did not need to bother her with this! Why is she still working there when you've had numerous complaints? She should not be dealing with the public! RUDE is putting it nicely!"

"If I could give this place zero stars, I would. 0/10 I do not recommend. I visited this post office on 10/28/23 to drop off two small already packaged and labeled packages, both going to the same place. KATY said it was okay to leave on the right hand counter for processing as they were already packaged and labeled, however, two weeks later my packages have yet to be delivered. When going back to the post office to see if anything can be done in regard to tracking, again KATY, was very short and rude stating that without a tracking number they can not do anything. This is understandable, but what isn't understandable is the way she spoke to me and the lack of effort she made to ensure her costumers are/were taken care of. Makes me question just how many packages in KATY'S care never made it to the destination..."

"This is the only time I’ve ever had to deal directly with the staff at the post office. A Jordan took my call and was so polite and professional. I have no idea if they’ll be able to find my package or not, but either way, the great service is appreciated."

"I have been a customer here for 15 yrs . I have actually never had an issue and wondered about the low star review. Wow today Iget it in spades. I dealt with the most abhorrent woman EVER. I think that she is probably the source of bad reviews. I got called out and disrespected by this woman for using a paper priority lable. I tore off the priority part and used the lable to cover a mistakeI made in the address. Iwas told that I was going to be charged for priority mail on a small padded envelope. I showed her the lable affixed to envelope. Response didn’t matter I was going to be charged for priority mail! Do these lables come out of this woman’s pay check? One lable among billions. She was awful, abussive and an embarrassment to the other wonderful employees at my post office. I’m sorry tat I had to write this review. However she is mean and awful and should be called out."

"This is the worst Post Office I have ever been to. They never seem to have enough staff to accommodate the customers which results in lengthy and time consuming lines. They never seem to get my mail holds and forwards correct either. I had 6 weeks of mail get returned due to their negligence."