SANTIAGO CARGO EXPRESS LLC 5916 Southwest 25th Street, West Park, FL 33023

"They are good service they never steal anything from my boxes BUT the only complaint i have is that it takes SOO LONG to get to dr., they wait to every last minute to fill up the truck before your box leaves the USA, also the always LYING ABOUT THE CONTAINER LEAVING EVERY WEEK AND ITS NOT TRUE IS WHENEVER THEY FILL IT UP .!! other then that they are good though."

"Very very good customer service very good price I recommend a lot of people"

"To the owner of this company you need to learn better on how to run your business. Hire professionals to answers calls they are doing a terrible job I am glad I got to see what your company was all about in 2 weeks trying to deal with them alone. I decided to go somewhere else good luck getting clients with that kind of service."

"The worse shipping company ever. For starters, they do not keep their appointments. They show up to your house whenever they want. When you asked why would they just show up, they give you an attitude. Then, they asked to pay them cash or via zelle. It's been two weeks after paying them that they continue to charge me and send me text claiming that I have a balance. I have proof of payment and some idiot on the phone confirmed that my payment was received, yet the refuse to send me proof of payment. Instead, they continue to bill me. Extremely unprofessional and thieves. DO NOT USE THIS COMPANY."

"I told them it was the last time I would ever use this company to send boxes to DR. FIRST- their containers do NOT leave when they say it would. Your box could be in a container for weeks before it leaves the port. They have raised their prices more than 25%. Their boxes have an odor which I cannot tolerate so I cannot store them in my house. I get terrible allergies from the chemicals in their boxes. They only have 2 days where they can pick up the boxes in my area and they pick it up on their time. I explained that I had some boxes that were coming from Amazon a little bit later and asked if they could come an hour later so I have time to pack those items in the box I was paying $155. The woman on phone told me she doesn’t handle that to talk to driver when he calls me an hour before coming. When the driver called I explained the same situation and he said that wasn’t his problem. He needed to come to my house immediately to pick up the box. He said to call office and ask to speak to owner (this guy NEVER calls back). In the end the box left half empty and I had to pay $155 for it. All I wanted was $10-15 discount. The owner never had the decency to call me back. Not even an apology. On top of all this, it sat in a container in the port of Miami for weeks until the container got full. I went to DR for 10 days and came back & waited 3 more weeks & the box had still not arrived. It took ONE MONTH & some days. I had to send texts 3 times to follow up on arrival of box. Every week it was an excuse. This week the box is in customs, bla, bla,bla. The box arrived OPENED and soggy. I will never use this company again. Poor customer service. The owner has no idea what customer service is. He acts like he’s doing me a favor to take the box."