VI Cargo

"Shipping parts to Virgin Islands. Walked in front and was redirected to the side rear of the building. Went to side building and waited for about 10-15 before I finally decided to walk a little further into the warehouse from their designated area for people who are shipping and truck drivers to have some help me, since it was my first time being there to ship something. Then, a gentleman attended me and asked me to fill out an invoice. Which I started filling out. There was a little issue with the invoice that I didn't see the need to give them my receivers address since he told me that I only needed to tell them it was being shipped to the VI and he would then go pick it up there. Which sounded right to me. But the warehouse guy told me that they needed that information. So I asked him why they would need that if he is picking it up at the warehouse, so I asked what is there address in VI so I would not have to give them his information. He told me no and that the invoice would not be processed without it. That kinda made me mad that I still had to give out personal information and that I couldn't use their address since it was going to the warehouse there and my friend would pick it up there because when it gets there they do not deliver those items to the receiver unlike the cargo that the truckers will deliver. It just didn't make any sense to me , but they gave me an explanation that it still didn't see it 100%, but nevertheless, I obided by what they wanted. So I was not impressed with the slow service and then the lack of protecting one's personal information, but I'm sure the items were delivered. I have not followed up on if my friend has received the items yet. Thanks."

"One of the local STX freight forwarding companies. Great people there, easy in and out. Only drawback is the location has very little parking and if they are unloading its even worse. They really need to find a better location with more parking."

"VI Cargo has been very helpful in shipping items home to my parents. Unfortunately the website needs to be updated. When you upload your invoice, there is no conformation that the invoice has been received. The customer should receive a message stating successful upload. Secondly why cant we receive an email stating the items have been shipped. Great company with good customer service, but like I stated website could use some updating."

"I’ve used their services for many years to ship goods & vehicles, always deliver great service. I also want to commend worker Daniel in the Miami office, for his professionalism. I have nothing but positive feedback for entire team including St. Croix."

"I moved down to St. Croix just before Hurricane Maria hit. All my belongings are in their possession. I had to leave the island but before I did tried to call them to get my things. Phone lines were down and communication was impossible. They called me almost two weeks later saying my things would be available for pick up the FOLLOWING week. I asked if there was any protocol for returning items due to inclement weather. They said they don't ship back anything unless it's a full shipping container. How is there not a clear protocol for this? Once I spoke with the manager Harrison he told me about two third party return shipping options (a trucking company that would have to pick up everything and another cargo company that would ship back to Miami) both of which he said he would provide the information on. He never provided it. I keep reaching out and I got nothing. He was extremely short with me and sounded impatient as if I was disturbing his day. There's a lot of thing so could say about how they're doing business but I'll just say they are in it for the money and nothing else (which is cool but the way to make more money is with honey not being gloomy and short with customers). The whole time speaking with reps and the manager it was very dark, very "there's nothing we can do about it". For me, as a customer, I take these things into serious consideration and would not recommend anyone using these services because if anything happens to your belongings I doubt they'd take any accountability."