Road Runner Transport & Associates Inc. 4613 Creekview Lane, Oviedo, FL 32765

"Not recommended"

"The worst company I have ever dealt with. I placed on order and they confirmed a driver that was supposed to pick up my car on 10/23. The driver called and said they would be by the 24th in the afternoon. When they didn't show up I called the driver and they said they would be by between 11:00PM and midnight. I waited up and they never showed. I called the driver and he said he was 30 minutes out. The driver then called back and said the check engine came on and they won't be able to pick up the car. I tried calling the company and never was able to get through after several times, like 15. I called their reservations line and got put back in the loop and no one picked up. That was after emailing the sales guy 5 times. Finally after calling the sales line again I finally got someone to tell me that I would have to wait for another carrier. So I called another company and they said my car wasn't even on the board. They told me to give them 10 minutes, it should be easy since must cars are heading south and I want to bring my car north. They called back and found a carrier to pick up my car tomorrow morning and only took a $250 deposit and I would pay the balance when I got the car. Unlike Roadrunner who took the entire amount up front. Horrible customer service horrible experience. I wouldn't have minded the issue with the truck but not to be able to reach anyone and never get a call back is inexcusable. Find another company."