FedEx Freight,

6952 East Hillsborough Avenue, Tampa, FL 33610

"Took the day off of work to sign for a package that was being delivered today 12/13/23 followed all of the updates on my FedEx app and then was notified of an exception for the delivery of the package, and that it would be delivered tomorrow. Called customer support. They said that somebody had attempted to deliver it, but there was no one at the facility to sign for it. Notified the customer service representative that I had been waiting all day for the truck to show up and I also received a notification saying that it was still sitting at the facility in Tampa, I asked if I could pick up the package locally because I can’t wait until tomorrow was denied the ability to do so because the company I’m getting my product from requires it to be delivered and signed for. I asked to speak with the escalation team and was denied and then hung up on. Called back a second time. Got the same scripted response. Was again denied the ability to speak with the escalation team. Called a third time explained the situation, and the woman said that the package had never left of the facility and would be delivered tomorrow. No I’m going to have to take a second day off of work because of the incompetency inside of the FedEx facility."

"Apparently I like it, I've been working there for the past 25"

"Driver stole the air Jordan's right out of the delivery box, and delivered a flat box to my door. Luckily nike sent replacements, but I have made them aware of my carriers sticky fingers, for future thefts"

"Reporting to BBB. Today FedEx delivered a package to me with a giant green sticker on it that said “cleared customs ok to deliver”. This was much to my relief as I had paid extra to the vendor to get the package quickly. So, imagine my surprise when I got a call from the local FedEx office asking for the package back because the package had not cleared customs and they made a mistake giving it to me. When I talked to the local FedEx office, the woman who answered the phone said that I would get my package back. Well, she lied as I just got an email stating they returned it to the shipper. She lied so that I would be willing to hand over the package thinking I was getting it back so that they could avoid the disaster of delivering someone a package that hadn’t actually cleared. It’s shameful and they should be held accountable not only for the offense, but for the lie to try and reverse it. Not only do I no longer have any faith in FedEx at all, I also do not have the dress for my daughters graduation celebration next week. Thanks a lot Tampa FedEx."

"I recently had ordered a package and was not home at the time to receive it. I got a from call from Alex and he was beyond helpful. He worked with me, by leaving the box and letting me know it was left so I could have someone pick it up. He was amazing. And the delivery driver was even better. His name is Emilio Valentino. He delivered the box and helped my father even bring it inside. His politenesses and helpfulness is beyond words to describe. Both workers where excellent."