Lids Kissimmee, FL 34741

"Selection sizes were limited. I have a big head and they had no 7-7/8. And no real interest in helping as they were busy."

"Walked in and was greeted by Imani (sorry if I butchered the spelling). She immediately noticed my Expos hat and was so welcoming. We talked shop for a minute and I went to look around. Didn’t get anything (yet), but when I do, I hope she’s here to help me out. I did grab a cleaning brush she recommended to me since I didn’t have one to use at the moment. Good experience all around."

"I visited this location with a friend and was shocked with the great customer service provided. I had an idea of what I wanted but Imannie brought it to life. I have worked in HR for years for a different company and pride myself in finding great candidates that show excellent customer service, that is the service I look for when I go to any place. This young lady not only had great customer service, she was alone doing all the work and she was individually present with me while also greeting other customers walking in. There is pride in this kind of service. The quality of the embroidery is next level. Thank you, I will be recommending this location to my friends and specifically this associate ."

"I give the Young lady that is working there Imanni five stars she is Amazing !!! customer service , Explaining the premium plan discounts and the embroidery is amazing !!! she looks out for the customer & offers suggestions I was Purchasing a birthday gift and she extremely Helpful ... Great customer service !!! *****"

"(Update is below)...LADY HAD EMPLOYEE RESITE"SELLING 101 RULES IN FRONT OF CUSTOMERS AND SCOLDING HIM IN FRONT OF CUSTOMERS...THEN GAVE ME ATITUDE WEN NEEDLE BROKE MAKINK IT SEEM AS IF IT WAS MY FAULT NEEDLE BROKE!!!WONT GO BACK THERE TILL THAT LADY IA GONE!!I USE TO BUY 100-150 dollars in hats a wk from there..NOT ANY MORE!!!..ok UPDATE... went back to store..LADY DOESNT WORK THERE ANYMORE AND DAVID IS AWESOME!!!!"