Estes Express Lines

"Estes driver was supposed to deliver a door to my house from a Home Depot online order. Guy shows up today telling me he’s at my residence to pick up? Turn out he was supposed to pick up at Home Depot and my address was the first delivery address. Now all of today’s deliveries are cancelled and the extra money I paid for delivery today is now down the drain and I have to wait 5 days for them to deliver it. Come on Estes! How does that even happen?"

"At first, I was a little worried because I would not get my shipment in time, but Shelly Smith went above and beyond. It is people like her who make companies successful and earn a reputation for having exceptional customer service. Thank you so much, Shelly, and to the Tampa Estes team for going overboard to provide me with my shipment."

"Terminal to terminal tracking is adequate. The Estes staff in Tampa are great and very willing to help. The residential delivery process is atrocious. They have an undisclosed three day minimum time to move from the freight side of the lot to the home delivery side. Then they hand off to untraceable individual contractors that have no requirements on how long they hold your goods trying to fit in their schedule. There is no tracking and no way to reach those contractors directly. best to expect 3-4 days terminal to terminal and 3-4 weeks from terminal to your door.. with no assurance on handling. If it is broken or lost I guarantee it happened in that last mile. Awful experience. Next time I pick it up from terminal. So many phone calls."

"We have used Estes Express for over a decade. Their Team is amazing! John our rep has been fantastic through the years and our driver Bob has been on time every time! If you want to move freight all over the world, look no further! ESTES ROCKS!"