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Party City
8651 Southwest 24th Street, Miami, Florida, United States
About the Party City
Party City is a one-stop shop for all your party needs, located at 8651 Southwest 24th Street in Miami, Florida. From costumes and decorations to tableware and balloons, this store has everything you need to throw the perfect party. Whether you're celebrating a birthday, holiday, or special occasion, Party City has a wide selection of products to choose from. With friendly staff and a convenient location, Party City is the go-to destination for all your party planning needs.
Photos of Party City
8651 SW 24th St, Miami, FL 33155, United States
Opening hours of Party City
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
09:00 - 21:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Party City
"The older lady working the balloon counter has the nastiest attitude I have ever experienced. She has zero customer service skills. I work in customer service and understand we’re all human and have our moments but she was just rude to every person in line. Being cordial and having manners isn’t all that difficult. I will never come back to this party city location ever again."
"Received the worst customer service from Lili. Horrible experience. Remember to be helpful, kind and respectful. Upper management please do something about this otherwise it will impact your sales."
"THIS IS A TERRIBLE STORE TO PURCHASE. THE CUSTOMER SERVICE IS TERRIBLE AND ESPECIALLY FROM THE WORKER KATRINA SHE HAS A TERRIBLE ATTITUDE. I WILL NEVER PURCHASE HERE AND ILL NEVER RECOMMEND THIS LOCATION TO ANY OF MY FRIENDS AND FAMILY. SHE DOES NOT DESERVE TO WORK IN CUSTOMER SERVICE AT ALL"
"We received the worst customer service from Katrina today. We purchased two balloons from another store, and shortly after one of them started to visibly deflate, filling the car with Helium smell. We stopped by this location on the way home to see if they can replace/issue a refund for one of the defective balloons. Katrina very rudely told us that she would need to charge us at least $5 to refill the balloon (balloon costs $10), which would not have resolved the issue anyways, and also told us it’s our fault for “leaving the balloons in the car.” If the heat were to have caused the deflation like she rudely assumed, it would have affected the two balloons equally. To this argument she told us that one of the balloons must have been closer to the window. (So silly…obviously the balloons were floating freely inside the car so one cannot be always closer to the window than the other consistently) Not only did she have no intention to help us from the beginning, she did it with sarcasm, and a terrible attitude. She certainly does not meet the basic expectations of a customer facing job."
"I walked in at exactly 8 pm, I googled to see till what time they are open to and it said 9 . One customer walked in right before me , a young lady stopped right in front of me and just said “ we are closed “. I then explained that when you use google through Siri on your phone it says from 9 am - 9 pm . she then said “ No that’s tomorrow “ . I said let me check because I wouldn’t come out of my way to come if you all were closing , plus you just let someone in seconds before me . She then said “ yes , I’m about to kick them out “ . When you enter the time it now said closed but when you , your phone to ask it says 9 pm . I wasn’t the only one confused because another couple was about to walk in and she told them they were closed and they said that you and they then said I thought they closed at 9? It seemed like she was in a hurry to close and go .I understand people want to go home but you still have to be professional and polite .Also The voice command and online store hours need to match . Plus if you got there right at 8 they could let you in . I worked at restaurants and we had to stay open even if someone came on the last minute . I was going to my neighborhood Party city and really didn’t appreciate how I was treated . I will visit another one next time that is happy to have customers."
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