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U-Pack
2450 West 9 Mile Road, Pensacola, Florida, United States
About the U-Pack
U-Pack is a reputable moving company and storage facility located at 2450 West 9 Mile Road in Pensacola, Florida, United States. With a focus on providing convenient and affordable moving solutions, U-Pack offers a variety of services to help individuals and families relocate with ease. Whether you're moving across town or across the country, U-Pack can assist with transportation, packing supplies, and secure storage options. Trust U-Pack to make your next move a smooth and stress-free experience.
Reviews of U-Pack
"The process was practically great, however, somehow the freight that was supposed to drop off my relocube wasn't tracking it until I called to ensure they were dropping it off. Perhaps there was a technical error, but, for customers, do your due diligence if you didn't get a phone call. I also wish there was a phone call for when they are on their way to pick up the cube. Some of us are on properties that require inspections and the cube needs to be out of the way. Having that update or a pick up window provides better reassurance. Otherwise, I had a good experience with uPack. The drivers and customer service were excellent to deal with and was professional. Next time I will try their trailer drop off."
"We used UPack to move our daughter from Pensacola, FL to Irvine, CA for grad school and I couldn't have been more pleased with the UPack moving experience. We used one Relo Cube for her belongings and while it was a bit pricey, it would've been equally (or more) expensive to rent a UHaul, especially with gas prices as high as they are. Plus, we didn't have the headache of driving a big truck or cargo van and worrying about it getting broken into each night along the way. As for U-Pack, the website was very user-friendly, the customer service representative that I spoke with on the phone was so polite and helpful, the dispatch offices on both ends answered their phones quickly and kept to the schedule, and the truck drivers/forklift operators were friendly, professional, and careful with our belongings. We also received regular text messages updating us on the status of our move. Since we were on a tight schedule, we paid extra to be guaranteed a specific delivery date, and that worked out just as planned. I'm convinced that UPack is the BEST way to do a cross country move."
"Had a really good experience getting my things moved from the west coast. Driver was nice and conscientious and had no problem parking the trailer where I needed it. At my destination in Pensacola, the driver was a bit dismissive and wanted to drop trailer at the curb, but I had to CONVINCE him to put in driveway. I gave him a $10 tip anyway. I got the truck uloaded over the weekend and scheduled pickup for Monday. ABF was a no-show. Called and was told with confidence that it would be picked up 1st thing Tuesday morning. Again a no-show... I called again and was told pickup late Tuesday afternoon, early evening the latest. Again a no-show! How much extra would you have charged me for keeping the trailer if I needed it extra days? And I can't get you to pull it out of my driveway?!?"
"I moved my daughter from Calgary, Canada to Pensacola, Florida. U-pack in Calgary was amazing.They delivered the trailer on time and showed me how to operate everything. Lisa, in the office, provided excellent communication throughout the process. We were able to track the location of the trailer on the web site until it arrived in Pensacola 11 days later. The people at U-pack Pensacola were awful. We scheduled the delivery and were told it would come some time in the morning. At 1PM we called and were told it would be delivered that afternoon. At 5PM we received a text that the trailer was delivered. We called and told them that the trailer was not delivered. The driver stated that no one answered the phone when he called so he just left the trailer at the house. He actually was calling the wrong number and delivered the trailer to the wrong house with the same house number as ours but a different street. He left the trailer unlocked with the unsigned paperwork inside. Apparently no one was home at the wrong address and fortunately the contents were untouched. After our call the trailer was delivered to us at 7:30PM that night. The paperwork was never signed by us or the driver. When I talked to Josh, a supervisor, the next day and expressed my concern he became very defensive and hostile and said that we had our shipment and he showed no concern about the mishap. Trailer pick up was also a problem. We called the next day, a Friday, to have the trailer picked up and we were told it would not be until Monday. On Monday we called and were told there was no record of our Friday call but the trailer would be picked up that day or the next morning. We called Tuesday afternoon and were again told they were unaware of the pickup and we would have to wait until Wednesday. After much complaining they sent someone to pick it up Tuesday night. Every time we called we spoke to a different person, apparently a dispatcher who knew nothing of previous conversations. There was no office person coordinating the delivery and pickup. Avoid this company in Pensacola if possible."
"I can't recommend this service enough. From the beginning, planning the move on their website, all the information you need is there. The booking process is simple and reliable. The UPack was delivered on time, picked up on time, the transit to the new location was faster than expected and the delivery and pickup as arranged. I was so surprised, nothing went wrong, nothing was broken, and I was charged exactly what I was quoted, communication was easy, especially the final pickup through my phone. It's a pleasure to work with professionals!"
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