Bicycle World,

615 West Indiantown Road, Jupiter, FL 33458

"Bicycle world is my go to bike shop! Time and again the staff at the shop (especially Jamie and Tom with all the flat fixes ❤️) have given me great, fast service, and they have a huge selection of gear. Go get your ride set up now!!"

"I love this bike shop! The man who works here is cool. I've been here twice for bike repairs and was always satisfied. Both times they were able to work on my bike right away (I stopped by on the weekend). They were especially my saviors when I totaled my rear wheel and they replaced it with a much needed higher quality wheel which allowed me to bike faster and further than before. Besides my initial concerns, they also went above and beyond by checking the other components on the bike, doing a tune-up for the brakes and greasing the bike chain. Will be my go-to bike shop :)"

"Went in with my mom looking for a Giant Escape 3 bike on Wednesday, Thomas, the sales person who was helping us out suggested the Giant Roam 4 in sapphire blue, which would be better for the capabilities I was l looking for in a bike. I instantly loved the bike from the beautiful color to the internal parts and design. Thomas was extremely helpful in explaining everything about the bike. We told him we had to think about things and that we would be back Saturday. We came back Saturday and went to look at the Roam 4 suggested to us the other day. Shortly after, Thomas came out and greeted us in a very friendly tone. We then started talking about the bike once more, and he helped me to see what size bike I would need, and helped adjust the seat so I was comfortable. I got a different seat for the bike, as well as a kickstand and a cup holder for the bike. Thomas also said he would top off the tires as well. I left and came back within seven minutes or so just to see how everything was going. Thomas was still working on the bike, doing an amazing job! When I walking around the store the other man who was working that day complimented me on how cool the blue on the bike was, and then both of them began talking about what a great bike it will be. Which made me feel confident and excited about my purchase. Once Thomas had the bike all fixed up and ready to go, he took it down and we went to pay for it. Afterwards, Thomas explained to us the warranties for some of the parts of the bike (Frame, seat, moving parts, etc). He also informed us that we can come back in three months to get a tune-up, or we could come back in before the three months if I hear something on the bike that worries me. After we paid, he even helped us bring out the bicycle to our car. He gently put the bicycle in, making sure not to lay it on the gears. Thomas then said goodbye to us, and said he hopes I enjoy the bike. Which was super nice of him. Overall, my experience at Bicycle World - Jupiter, FL was fantastic! Thomas was the most helpful person I’ve ever met. I loved the atmosphere when I walked in, the kind employees, and the constant feeling of reassurance up to very last point when we were leaving with the bike. I definitely suggest Bicycle World to anyone who is looking to get an amazing bicycle!"

"New to area and was looking to buy 2 e-bikes and thought I would buy locally. Stopped in was greeted by a person behind tall desk so I couldn’t see him. I responded questioning where he was - he stood up and rolled his eyes at me. Told him what I was looking for and he simply told me where to look…he never came out from behind his desk. In a time where business owners are struggling to get consumers back stores, I would have thought providing a great customer experience to someone spending $5k would be the top of priority list. I will go elsewhere"

"I was contemplating not writing this review but figured I had to for future customers and the owner. I purchased a giant stance two on Saturday march 14, 2020. From the lake park location. They did nothing to calibrate or adjust any other components such as the seat the rear and front shocks and derailer. They bench tested the bike and told me all was in working condition when, I got back home to Stuart I realized that I couldn’t even ride in the hardest gear because the chain kept slipping. I called the Jupiter location they were actually the first location that I went to and they said come on in to get it adjusted. Here’s where things get odd. When I arrived the salesman seemed annoyed that I ended up at the lake park location long story short when I was there earlier in the day there was only a medium frame I was looking for a large. I asked politely if by chance they had a large frame at another store he told me that there was a giant stance one at the Lake Worth location. That bike is roughly $300 more when I left I accidentally selected the lake park location, when I arrived lo and behold was the bicycle I was looking for I kind of feel like they tried to pull a bait and switch and sent me to a location that had a more expensive bike because the salesman specifically said oh he’s not going to get credit on the sale. I would think the owner could care less what location I purchase the bike at as long as I’m getting what I want. 3 hours at the Jupiter location & my $1,679 bike was not even in riding condition. See picture of metal gouged out from chain not staying on. One tech even said he “hates high end bikes” really?!!! That’s all you sell. I ended up bringing my brand new bike to a local shop by me & they did what should have been done for a fee of course. You know calibrated the derailer shocks wheels, handle bars etc. the only thing bicycle world did was level the seat lmao. Bottom line these Jokers are not qualified by any means to sell high end full suspension mountain bikes let alone work on them. 3 hours at a location for them to let me leave with a bike that was NOT safe is unbelievable. The tech even asked if I could leave the bike so he could call giant, said it’s factory problems. It’s brand new!!!! The biggest issue was the chain slipping this is a easy fix if you know what your doing, the SRAM derailer had to be adjusted. I was told there were other bikes doing the same, they seem to think manufacture defects but no it’s bad tech defects. 30 minutes at a different bike shop got me on the trails in JD. The only reason I gave 2 stars is for the price point, but I could have just went & purchased the bike from giant direct for same price. Hi he fact they even got my money makes Me sick to my stomach. If you don’t mind spending a little extra money for a good tech to get your bike working after you purchase it from bike world go right ahead."