Michaels

"Framing Dept staff was very helpful in recommending how to hang a triptych of paintings on a wall and what hangars to use."

"My son and myself can spend there a ton of time, as there so much for exploring, when you need something for school and only crafts. We go there for every home project !"

"I experienced the most amazing customer service at Michael's in Somerset Shoppes Boca on Glades and Lyons on a busy Saturday late afternoon. Nadia was the kindest, most patient and interested employee I have ever encountered in a Michael's...a store with 100 million items. I was in search of a smallish Christmas tree and struck out at 3 stores prior to arriving here. Everyone was sold out. But Michael's had a decent supply of the small $40 trees, which we were purchasing for our daughter. My husband wanted to grab one and get the heck out of there. But I strolled along looking at the slightly bigger and nicer trees on display. One caught my eye and with a stroke of incredible luck Nadia happened to be close by. I asked her if there were any left of this one tree, she said no but I could purchase the floor model which I jumped at. My husband wanted to make sure the lights were working and she was pleasantly on it. Brought it to an outlet and she spent so much time trying to rewire and replug it so each section worked...which was a success. All of this intricate work while she had many customers approaching her with questions, all which she knew the answers to. Exactly which aisle number all of these millions of items were hiding. She even had this headset microphone thing where people were talking in her ear...and she was responding. Nadia was doing a dozen things at once and so friendly and helpful throughout. She even went in the back and located the trees box. You don't see that kind of service anymore...especially in a Michael's. So kudos to this location and their management...they are hiring and training their staff quite well. Our cashier was super upbeat and knowledgeable and so was the cashier next to him...who has rung me up in a previous purchase. Nadia deserved a tip and then some. I will be back to show my appreciation for Nadia and her "going the extra mile" efforts. As well as the other wonderful employee's in this great store."

"Dana the cashier greeted us with a bright smile! She offered wonderful customer service and best of all, she found us discounts on our purchases!! It's employees like this that make the difference between success and failure in business! Thank you, Dana, for the great experience! We're sure to be back!!"