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USA Tools
2037 Northwest 27th Avenue, Miami, Florida, United States
About the USA Tools
USA Tools is a premier store located at 2037 Northwest 27th Avenue in Miami, Florida. We offer a wide range of high-quality tools and equipment for all your needs, whether you are a professional tradesperson or a DIY enthusiast. Our store is stocked with top brands and the latest products to help you tackle any project with ease. Visit us today and experience the convenience and reliability of shopping at USA Tools.
Photos of USA Tools
2037 NW 27th Ave, Miami, FL 33142, United States
Opening hours of USA Tools
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of USA Tools
"Their website showed the tool I had ordered was in stock when I placed the order on 8/29. After waiting 2 months, they never shipped the tool as they said they didn't have it. I called and cancelled the order on 10/30. They emailed me an order cancellation confirmation but I never received a refund so I called and asked them to send me a refund on 11/15. It is now 11/25 and I still don't have a refund! Keep in mind the communication has been a one-way street the entire time. They never called or emailed me to tell me that the tool wasn't in stock or on backorder. I finally had to request a chargeback with my credit card company to get a refund! I won't be making anymore purchases here in the future."
"I order an item with a ship date of July 19. I used the contact form twice with NO response. I called and gentleman who answered the phone said a sales person would call me to advise status of my order. Hummmm?"
"I called before ordering and was assured that if I ordered online my order would ship within 2 business days. 1 1/2 months and many phone calls later I canceled my order because it still hadn't shipped. In addition to that the customer service was really subpar. I will not be ordering anything from them again."
"Ordered a bag for my welding hood over 2 weeks ago. Got the original order email and the money was taken out of my account. Sent an email last week to ask about the status of my order. Have received absolutely no correspondence since right after my order. If there are "supply issues" as seem to be stated, a short email would be helpful. I've never had to wait this long for anything I've ordered online. Tell me what's going on or refund my money, so I can purchase elsewhere, please."
"This was one of the worst experience trying to get a part from here. So I placed an order# 6118 for a shovel thing for a yard project. I would have just picked it up in a local stores but stores don't carry this for some reason. I received an incorrect item 2 weeks after the order. I called them they answered right away and were very friendly. The guys apologized and said he will get the correct item sent out and was going to send me a return label to ship back the incorrect item, I was not happy because it was going to delay my project another 2 weeks but I understood. 3 weeks go back I had not received correct product so I called them again. The person that answered the phone was very friendly and apologetic and said he doesn't see anything being sent out. I was not happy but the person said he will get one sent ASAP and not to worry about sending back the incorrect product because of the mix up. The incorrect product is just a wooden handle to the shovel and he said it would cost more to have to sent back to them so he said don't worry about it. Well another 2 weeks go by I had not yet heard back or received my correct item. I called again the person I spoke again for friendly but again said there was no order for correct item. At this point I am getting frustrated. The guys say he will email me a return label to send back the incorrect item and once they receive that back they will ship the correct item. I explained I have called number of items and waited now well over a month to get my item. The guy apologized and said sorry about the mix up but they need the incorrect item back before sending my correct item. Can some one make it make sense of all this. How can a business operate like this and stay in business. At this point I'm just hoping to get my correct item at some point."
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