Ceramic Matrix Delray Beach
1250 Wallace Drive, Delray Beach, Florida 33444
About the Business
Ceramic Matrix Delray Beach is a reputable general contractor and store located at 1250 Wallace Drive in Delray Beach, Florida, United States. Specializing in ceramic materials and products, they offer a wide range of services including installation, design consultation, and product sales. With a team of experienced professionals, Ceramic Matrix Delray Beach is dedicated to providing high-quality craftsmanship and exceptional customer service. Whether you are looking to renovate your home or simply enhance your space with beautiful ceramic elements, this institution is the perfect choice for all your ceramic needs.
Photos
Contacts
1250 Wallace Dr Suite N, Delray Beach, FL 33444, United States
Opening hours
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Ceramic Matrix has nice products but pathetic business practices. Everything about the order went wrong: (1) We ordered tiles that were scheduled to arrive in 7-10 business days, so we booked a contractor for 3 weeks after the order was placed. Two weeks later, after phoning to inquire about whether the tiles had arrived, we learned that the order had never been placed. (2) Ceramic Matrix then expedited a new order, to arrive within 3 days. When I phoned 3 days later, I was told that it had accidentally been entered as a standard delivery. Ceramic Matrix said that they were now not sure when the order would then arrive and that it was probably "somewhere in the desert" currently. (3) I then asked for a refund of the $100 delivery charges, saying that this would be small goodwill gesture since we now had to pay the contractor for his lost time. I was told by Ceramic Matrix that they would get back to me on this. Not only didn't they, but my credit card was immediately charged the rest of the balance –were they afraid we wouldn't pay? (4) By the time eventually arrived, I was already out-of-pocket $700 in contractor costs. I asked again about refunded the $100 delivery costs, saying that it would be nice if we didn't have to pay delivery costs for tiles that twice had not been delivered when expected. I was told by Ceramic Matrix that they would phone me back. (5) Rather than a phone call, I got an email saying that I couldn't be refunded $100. because it was impossible to "go backward into our back office system and reverse charges." For anyone doing business with Ceramic Matrix, watch out."
"Great shopping experience super nice and knowledgeable people"
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