Hall Hardware, Inc. 2750 South Dixie Highway, West Palm Beach, FL 33405

"I bought a pair of pliers on 10/5 that I thought I would need to help a friend who lived nearby with a project. Turns out I didn’t need them and I was back up to WPB yesterday, 10/14, and brought the unopened pliers and the receipt back to HH and I was refused a refund. Apparently the store policy is that no tools can be returned, regardless of those that clearly have not been used, such as this one in a unopened, hard plastic, shrink wrapped package. (The policy was not printed on the receipt; perhaps it was on a post-it behind the register somewhere?) I asked the sales attendant if he could make an exception to the policy, since it was clear that they had not been opened and curtly said there are no exceptions. He said he would be happy to give me a credit in the store but since I live 30 miles away that doesn’t do me much good. (My friend is moving out of the area so I have no plans to be back.) Hiding behind bad policy is not a good policy for customer service. Policy can be changed or modified and should have in this case. FYI, I looked up the same pair of pliers and they’re selling $4 less at Home Depot, which also provides a 90 day return policy. I expect to pay a bit more at a small neighborhood place, but that mark up is a little steep and the no return policy for packaged and unopened tools is ridiculous. The charm and convenience of a neighborhood hardware store gets lost when you encounter situations like this. Buyer beware."

"I ordered something online and had it shipped into the store. The staff member called when the item arrived and was very friendly. When we went to pick up the package I was shocked at the inventory in the store! They have everything! The staff was very helpful and nice. Can't wait to go back."

"Everyone at Hal’s was a pleasure to talk to about The Big Green Egg. Austin ran through all the details and options then put a nice grill set together. In two days they assembled, delivered and demonstrated how to operate the grill. Awesome work Hal’s team!"