Naffco Flooring & Interiors 1510 South MacDill Avenue, Tampa, FL 33629

"Highly recommend them for carpeting and flooring needs. We shopped around for new hardwood floors and they not only provided the most comprehensive service, but also the best price. I had DeAngelo and his crew, and couldn’t have better things to say about them. I was told me it might take 4-5 days to finish my project and they completed it in 2!"

"TERRIBLE CUSTOMER SERVICE. I had NAFFCO (North Dale Mabry in Carrollwood) install my LVP kitchen floor approximately 2 years ago. There were issues during the install (the workers wanted to install it on top of my uneven, damaged and in some places - missing- 1980 linoleum) but eventually - after a phone call to the service dept; the workers ripped up the linoleum and installed the floor. I had to have them come back another day when I noticed that many of the trim cuts were uneven or poorly done. Finally, the floor was complete. They recommended a specific cleaner (Bona). OK - but lately I'd started to notice that it wasn't really getting the floor clean. There are no children in the house, so it really isn't getting that dirty, but the Bona just wasn't doing it. I stopped into the store on a Saturday (3-5-22) and spoke to Dean. First, he couldn't find my order in the 'system'. Then, when he found it - he stated that it didn't say who the mfgr of the floor was, so he couldn't contact them. I told him that it was Stanton, because that's the warranty stuff they sent me. He told me he 'doubted it' because, in his words "he didn't think they made LVP flooring" regardless of the info that THEY sent me. He said he'd call me on Mon. That call never happened. I waited until Wednesday; and called. He stated that he still hadn't been able to find out who manufactured my flooring (THAT NAFFCO INSTALLED). I reiterated that it was Stanton; and he again doubted me. Did not hear anything for the rest of the week, so I stopped back into the store on Saturday, 3-12-22. Dean was not there, so I left a msg with the salesperson who was there. On Monday 3-14-22; Dean called me stating that he had no way of contacting the manufacturer (of flooring that they sell); and all that he can recommend is Bona (even though it is not cleaning the floor) and he cannot help me any further. I felt that it was a very rude and unprofessional way of dealing with a customer and will never recommend them to anyone."

"In August 2022, we initially engaged NAFFCO to assist with a remodel of our floors, bathrooms, and kitchen. Today, our project remains incomplete. We really enjoyed working with Erika in Sales, read other reviews about her, she truly has a talent as an interior designer. Additionally, they recently hired Katie in their cabinet department, she’s incredible. The two of them are the only reason this company merits a second star. We spent a pretty penny with NAFFCO, and in exchange have had to struggle to get a call back or updates from what became evident to be entirely disjointed departments that subcontract out all their work. Ken Herock their primary sub-contractor does good work but is inconsistent about showing up and was difficult to reach by phone or e-mail. Now he has left our project in its final stages incomplete and has not responded to calls or e-mails for weeks. I’ve confirmed with Naffco that he is still their primary contractor as of 8/15/23. Overall, I’m a young homeowner and this is my second Tampa Bay area property. I will never use Naffco again, and I would not recommend them to anyone who cares about customer service, or quality for price."

"I paid over $4,700k for new carpet in a bedroom and closet. I was willing to do this as the carpet was exceptional and I thought I would get what I paid for. I talked to the sales person and advised the direction that I wanted the carpet laid. The first time it was cut offsite and laid in the wrong direction. After at first being told it was a perfect install they agreed to replace it. The second time the install was scheduled I was called an hour after the window and after moving all my furniture a second time that the carpet arrived damaged. After moving the furniture a third time and having the carpet reinstalled the correct direction I found the issues with the threshold into the bathroom and the bubbling at the seam in the middle of the room and the closet They came back and tried to do additional repair work on the threshold that clearly did not work. I was told all my furniture would have to be removed again to fix the stretching problem causing the bubbling in the carpet. I would give this a one star had Naffco not at least tried to fix the problems but it is clear they do not have the skills to do so and I will have to find an alternative solution."

"Matthew was wonderful with helping us pick out the perfect color and grain to match our home. The finished product is better than we could have imagine. When the installers arrived they were on time and super professional from the beginning to completion. It looks beautiful and it was a breeze with these gentlemen installing. We have nothing but praise for the experience and it was refreshing to witness a true craftsman installed our flooring. We are very satisfied."