Creative Multicare

"I manage an upscale apartment community in Tampa and Creative Multicare is my carpet cleaning partner. They are dependable, their rates are competitive and they're dependable."

"It’s been days since Creative Multicare refinished the tub in my apartment and I’m still cleaning up after them. My entryway, kitchen, shoes, and other items were covered in dust or whatever chemical they used. (I don’t know what they used because they refused to send me the Safety Data Sheet information when I asked them). Even worse it seems like they used my mop to wipe up some of their chemicals. If you’re doing a job with strong chemicals why are you not bringing your own cleaning supplies? Even weirder When I arrived home I noticed that for some reason they had also taken my mat from inside and put it outside! I called them to mention that and ask for the Safety Data Sheet about the chemicals they used and they couldn’t care less. They said I’d have to contact my property management who would then contact them and they’d send the information to management who would then send it to me. Very convoluted for literal SAFETY information about the chemicals. I also gave them feedback about how messy their worker left my unit and they told me the same thing (talk to your apartment management). They clearly don’t care about the actual humans impacted by their work. Overall the work was messy and it really showed a lack of pride in the service they offer customers. If that’s any indication of the quality of the finishing…it doesn’t bode well."

"If I had a choice of not leaving a star I wouldn't. They installed a hot water heater and did NOT connect the wires for it to work, left a mess out on my sidewalk and wouldn't come back when I told them it wasn't working. I wouldn't let them bathe my dog! I don't think their staff are licensed for the jobs they do! Beware!"

"Their technician shut down the water to over 20 buildings because of the drainage in one building. All they needed to do was shut down the water to the one building. When you call the answering service they're extremely rude they continuously hang up and they're unwilling to do anything to help unless you are a direct customer of theirs. Meanwhile the people in the apartments have no water as of 6:00 p.m. on a Saturday night for the third day in a row. Some of whom have extreme health issues, and are not getting any help from creative MultiCare because the answering service can't be bothered to provide customer service, compassion, humanity, or what they get paid for."

"I received excellent customer service from both Brandin Burkhead and Tiffany Fiely. I've used Creative for years and it's so awesome to be able to have a staff to really care and go above and beyond for their customers!"