Master Nails 585 10th Street East, Palmetto, FL 34221

"This place has gone downhill the people act like their annoyed doing ur nails.. I had a pedicure done ..she cut my nail so short it was bleeding..hurt like f... Not even an appology.. Wont be going back!!! It was the lady that has the last chair On the left..rude!!!"

"Took my daughter here for her 1st full set. She loves her nails."

"When I first went to Master Nails I like Twu the Owner, however, she did dip powder on my nails with saying I needed 3 nail tips to grow out my nails, she did a horrible job, however, she advised me to come back to get them removed when I told her on the initial visit, I went back the following week and she filed them down. She charged me $90. for this mani/pedi. My pedicure was done with gel without my knowledge. I've gone there three times. I went in yesterday and Bruce wasn't there at 9:15am Twu said he would be there in 15 minutes, came back at 10 am, he never showed up, so she said come back at 2pm or call. I called and came in around 3:02 pm so Bruce could do my mani/pedi. I was disappointed in my pedi my feet looked dry and ashy like he didnt put any cream on my feet. On my visit yesterday Wednesday October 12th, 2023 Bruce did my mani/pedi and he didn't file all my nails properly as well as I left my glass water bottle and glass straw ion the table I was sitting at I returned to get my glass container and glass straw about 10-15 minutes later and Twu said my glass container and glass straw was not there, she told me to check my car, she didn't even look for it, so I looked around for it and I asked Twu where was the lady that worked there that sat across from Bruce who did my nails, she said she left already. So I advised her I would look in the gym and in the anytime fitness gym i was in earlier. I knew i left my glass container and glass straw on the table i had my nails done at Bruce station. I went back again Thursday morning around 10am for my glass container, Twu's dau Jane said she would look at the camera abd call me once she locate my glass bottle and glass straw. Me & my friend left and Bruce called and said mty glass bottle was found out in the trash in the front of the plaza, then Jane gets on the phone & says my glass bottle was not in the trash but on the side of the trash outside their nail salon. I asked her why? She said she hadnt had a chance to view the camera's. I said i would return for my glass bottle and i received a call from Twu, she stated i could pick up glass bottle the next day. I advised her i was already on my way back to nail salon to get my glass bottle. I would not ever return to this nail salon due to feeling like i was duscrinated against. I am also considering filing this with the BBB because i felt discriminated against from Twu and her daughter Jane. Every time I got my mani/pedi done I was quoted a price, even Twu gave me & my friend a card with the price of mani/pedi and being overcharged all 3x. Her dau Jane even quoted to me she should have charged me $80. for my visit on October 12th because I was quoted $65 from Bruce for a basic pedicure & a gel polish manicure and Twu said to charge me $70. because I had gel polish removed from my toes. I never requested gel polish on my toes the previousweek before. Twu did my previouspedicureand gave me gel polish on my feet when i didnt request gel on my pedicure. I never have requested gel polish on my toes ever. Only my nails because they would always say gel polish last longer on your nails. Anyone going to Master Nails "BEWARE" they will quote a price and charge you a higher price when you return to go have your services done. They do a mediocre job to be charging $90/$95.00 for a manicure & pedicure. I was very disappointed with my manicure & pedicure, my nails weren't filed good and I needed to put cream and some oil on the bottom of my feet because my feet were extremely dry, Brucehad done an mediocre job, just to get by. There are so many nail salons out here, Please check reviews and make sure your getting the best service possible for these estronomical rates."

"Poor quality and designs pricing is really inflated. Also made me wait 40 minutes because I called to say i’d be five minutes late, which I can understand. Still they taxed me for this sticker, they wanted $15 and it fell off the next day from poor application. Would not recommend don’t get me started on the shaping smh i’ve seen worse though"

"I've been going to Jade just about a year now and I don't trust anyone with my nails. She loves to try new designs and techniques- she's an artist not just a "nail tech". If you expect to get in with her though you **need** an appointment. Most regulars keep standing day/time slots - so new clients get lucky by cancelations or booking a month out."