Mid-South Lumber Co. of NW FL Inc. 717 West 11th Street, Panama City, FL 32401

"Ordered custom size door in March received wrong doors, spoke with Dave and sent all the email correspondence to Dave showing the size of doors that should have been ordered in late June. The difference between the special order and what I was quoted was 28.00. Was told the doors were ordered and it would take 12 weeks to get them in. 12 weeks later nothing was ordered because I did not pay the 28.00 prior to them ordering them. They already had my $175.00 and the rest would have been paid when the doors came. Very poor customer service by Dave which is suppose to be the General manager. Now trying to get my 175 refunded. Would not recommend this place"

"Poor warranty. Would not recommend, windows leak on a house I purchased and they installed them less than a year ago and now they won't fix them. Unfortunately, Dave was the individual that informed me they would not do anything about the windows they installed because we weren't the owners of the house at the time of installation. If the owner of Mid South Lumber could reach out to me I would gladly appreciate it, please contact me at [email protected]. As a new homeowner and retired service member making Panama City my new home, I would truly appreciate establishing a good relationship with local companies that I can recommend or use in the future."

"We signed a contract with Mid-South in October 2019 to remove and replace all existing siding, fascia, soffit. They required a deposit of more than $10,000 which we promptly paid.They started the project at the beginning of November 2019. They did not have a dumpster delivered to the job site as is standard practice for a project this large, and supplied a crew of ONE person. After 30 days, we contacted Manager David Williams with the photos below noting that we had concerns that only NINE total pieces of siding had been installed. Two days later, what little work was being done ceased. We sent messages in December 2019 asking for updates and did not get a response. It's been three months since this project started and as of today, the house looks just like it did on 12/6/2019. We are dissatisfied with the services received and Mid-South's offer to resolve the situation. We feel in order to fairly resolve the issue that we will be required to seek third-party assistance."

"These guys are great they can get anything needed for your window and door needs."

"In 2012 of May called and dealt with David Williams. Was very un-professional. Stated he would show up on day 1 to measure the door, never showed. Finally showed and sent quote, wanted to talk with him via telephone and requested this several times through email conversation, he never called. Just wanted us to sign a contract so he could order the door. Told him we would not sign until we spoke. Returned our email basically telling us to take our business somewhere else. Would not do business with them."