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US Installation Group
3375 Copter Road, Pensacola, Florida, United States
About the US Installation Group
US Installation Group is a versatile institution located at 3375 Copter Road in Pensacola, Florida. As a general contractor, we specialize in providing top-notch installation services for a variety of home improvement projects. In addition, our home goods store offers a wide range of high-quality products to enhance your living space. Whether you're looking to remodel your kitchen, upgrade your bathroom, or simply spruce up your home decor, US Installation Group has everything you need. Visit our store today to explore our selection and meet with our experienced team of professionals.
Reviews of US Installation Group
"I got a vinyl plank installation through Home Depot and was a little worried when I saw the reviews of the contractors they assigned. However, the team I had doing the installation did a great job start to finish. Very high quality/professional work, and even went above and beyond and offered to help me move a couple of things back in after the first day of work."
"Home Depot / USIG: I purchased carpet from Home Depot in June 2021, for my stairs and landing. Thirty days later USIG came out to install it. These two men worked hard but obviously lacked the professional skills and abilities needed to competently complete the job. The installation of the runner and spindles were totally inadequate. In many areas the tack strips were placed in the wrong place, and the carpet was not adequately stretched and tucked. Staples were clearly visible. On the first scheduled appointment, no one showed up or called to cancel. A week later, on the second scheduled appointment, they called claiming some type of emergency. Five days later, they sent another installer out and he did what he could to repair the first installers debacle. I will not buy carpet again from Home Depot and will definitely not use USIG for any installation projects. Micheal"
"Purchased carpet from Home Depot for 2 bedrooms $2418.00, their contractors USIG installed the carpet 06-08-2021 and managed to do over $1,200.00 damage to my personal property ie: damage to my stainless steel refrigerator door, my granite counter top, my bathroom ceramic floor, my bedroom furniture, pull the curtain rod out of the wall, damage my bedside lamp and damage to my window screens, yes window screens as the brought the carpet into the house thru the windows. At first Home Depot was all over this and apologizing and said this would be handled. Home Depot is a self insured company and has Sedgwick as their 3rd party administrated, which has told me to "get an attorney" if i want. The installation company that is contracted by Home Depot "USIG Flooring" is refusing to pay and now 60 days later - no one will return my calls. Home Depot contracts these people and Home Depot needs to step up! Pretty sad to hire someone to do improvements for them to do damage to your personal property and to claim "we are not responsible for any damage". Then who is responsible for these incompetent carpet installers? Any one have a suggestions?"
"USIG Shame on Home Depot for choosing USIG as their flooring installers! Despite receiving more than 7 confirmations from USIG for the install for my carpet, I received a call 50 mins before the end of the arrival window saying the installers would be about an hour behind. Rescheduling was not an option since he told me it would be a week or two out. The new arrival time passed, so I called, waited on hold for 10 mins and was told the installers were not on their way nor did they know when they would be. I repeatedly asked for the manager who I spoke to earlier and was told he was not in or at least that was the case until I became increasingly upset. Speaking to him was pointless since all he did was make untrue statements about reaching out to me more than once and told me I needed to understand the construction industry. He also informed me that if I wanted to reschedule, it would be over a month out which was much different than what he previously said. I probably would have been more patient and understanding had he not been unprofessional, disrespectful and condescending. Needless to say, I will not be using Home Depot for flooring needs due to their choice of using USIG as installers."
"Do not use Home Depot in this area if USIG will be the contractor used. They rescheduled our install several times, then did not do what we paid for (remove existing tile first) and told us we would be refunded that amount however they are now not returning any phone calls or messages (even the main company contact). The work was sub-par at best and we are going to have to re-do some of it ourselves, while still being out $3,000 for the tile we paid to be removed. Very very unprofessional company. Hopefully Home Depot will resolve the issues since USIG will not even reply to our messages."
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