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KEY WEST EXPRESS PLUS, INC
401 Biscayne Boulevard, Miami, Florida, United States
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About the KEY WEST EXPRESS PLUS, INC
Key West Express Plus, Inc. is a travel agency located at 401 Biscayne Boulevard in Miami, Florida, United States. This agency offers day trips, one-way trips, and different day returns from Miami to Key West. Enjoy a relaxing day at one of Key West's famous beaches or take in the beautiful scenery that this destination has to offer. Key West Express Tours provides complimentary hotel pick-up and drop-off from hotels in Miami Beach and Downtown. Simply pay for your tickets online and then call with your order number to confirm your pick-up time. Seats are automatically reserved when booking online, so be sure to book early as tours tend to sell out quickly. Key West Express Tours takes pride in providing high quality charter bus services to the Miami, Fort Lauderdale, West Palm Beach, and Key West areas. With decades of experience in the industry, they understand the needs and concerns of their customers. Contact Key West Express Tours at 1-786-447-0813 to start planning your trip from Miami to Key West today!
Photos of KEY WEST EXPRESS PLUS, INC
401 Biscayne Blvd #S225, Miami, FL 33132, United States
Opening hours of KEY WEST EXPRESS PLUS, INC
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 20:00
Reviews of KEY WEST EXPRESS PLUS, INC
"The city tour was awful - the speakers on the deck didn’t work so we couldn’t understand anything the driver was saying. Stops were shorter than they were supposed to be because we had to rush to get the folks also doing the boat tour to their boat. This meant for example that we didn’t have time to see the murals. The bus was also super old and falling apart - wouldn’t pass any safety tests. The seats don’t have seatbelts and we drove on the highway. Ended up taking a public transportation bus back from downtown Miami which was a much better experience"
"Biggest rip off of my life. The bus was in terrible shape. The tour was supposed to be guided, but the speakers on the bus didn’t work so we were not able to get any information on the sights. There was literally no difference with the much cheaper hop on hop off bus, but they charge you twice as much for it. A total waste of money."
"Judging by other reviews I should feel blessed we didn't break down. But honestly what I booked in June 2023, was definitely not what showed up. We booked a red double decker tour bus but we ended up on a single worse than a Greyhound. The Air did not work properly just a stream of moderately cool air blowing on top of your head. Pieces from the top compartments of the bus actually fell. I was worried the whole overhead compartments was going to fall at any moment. This bus ride was miserable for my family of four. Sweating and squished together for 4 hours in a bus with 50 other people. Having to dodge the bubble gum stuck to the seat in front of me the whole way. The tour guide was knowledgeable and spoke multiple languages even though he was rather rude to a teenage boy from Kentucky mocking his speaking when the boy was trying to be courteous to him. The only fun part of this trip was the snorkeling and the crew there was wonderful. I usually don't leave reviews like this because I work in customer service and have constant surveys asked on my service daily. So I know how it is. But this business is completely unacceptable with false advertising. You need to fix this. Also just a couple of pictures of inside the bus."
"We booked the ride for Citi tour and Cruise. The bus driver was very rude. He almost left us twice at the pickup location. There was no consideration of customer safety. The Bus driver closed the door on us because we had pizza boxes and almost left us. He was so rude that he cursed at us. When I call the travel company the manager started to argue with me instead of listening to the complaint. The company has no idea how to behave with they customers. DO NOT BOOK ANYTHING WITH THIS COMPANY!!! Not worth your time and money."
"The absolute worst experience ever! After departing from Key West they tell us that the air conditioning was not working and really planned on having a bus full of 50 people ride 3.5 hours to Miami. Children, elderly people, and they did not care until after riders opened the emergency vents. They stopped in the middle of a parking lot with a gas station and said we would have to wait over 2 hours for a back up bus to arrive. It is ridiculous that we paid to travel Comfortable and then practically get suffocated. Never again! And their response was definitely not helpful as they caused an Inconvenience for everyone."
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