DestiWorld

"I worked with Tanya, but I might as well been talking to a child. She provided zero help, continued to lie and said they were going through protocol to refund me. Which is clear from other reviewers that I won't be getting a refund. She is truly classless just like her company."

"1 star is too much! I have been waiting on refund from December 2022. It is now June 2023. Going back and forth on email of my $452 refund which has yet to be returned. Save yourself the time & don't book here. The customer service sucks. Just read the reviews..."

"If I could give this “establishment” 0 stars I would. We booked our trip and for 2 weeks prior to the trip needed to make an edit on my name on the ticket. This agency would not cooperate at all and kept pointing fingers at the airlines though the airlines could not do a single thing. We continuously tried to contact someone and were treated rudely. My husband and I ended up having to spend an extra 1200 dollars to get to our destination and drive 2.5 hours to another airport and pay $14 dollars a day for parking. Then we get to Mexico and find out my husband’s luggage is still in Atlanta so we have to wait another day to receive that. We got no prior information about our resort from the “agency” and all had to buy new clothes to wear due to a dress code. I am utterly disappointed and will tell anyone I know to steer clear of this company. The amount of stress we endured on vacation was extremely high and absolutely ridiculous."

"If I could leave a half star I would. Terrible. Awful. Inconvenient. Unprofessional. Be aware when booking through them. They will take your money. So just be careful they won’t give you a refund only a travel credit which you have to use within a year. I booked a trip to Mexico with my toddler and somehow they messed up the booking and they canceled it yes they canceled not me so they told me a couple days before my trip and when I was trying to get my refund they wouldn’t give it to me only a travel credit so now I am stuck with that. Their customer service is terrible and you can’t reach anybody. They only want to take your money and they don’t care about satisfying their customers. Scam."

"I booked a vacation through All inclusive outlets that partnered with Destiworld. I needed to make a change to my reservation and could not reach either company. I tried every email and phone number available and always was directed elsewhere. I even called the emergency lines with no response. Eventually I got in contact with the actual hotel and was told I had no reservation and traveled in just 4 days. I finally got a response from All inclusive outlets who said they would confirm the reservation with Destiworld. It was several days before I got another response and was told Destiworld was not responding. Finally, when traveling in less than 12 hours, All inclusive outlets told me that Destiworld had never made the hotel reservation. I ended up getting booking a last minute room, a downgraded room from what I'd originally reserved, after threatening to report the charges as fraudulent. I will not ever use a service connected to destiworld."