JetBlue - Book A Flight

"Flt delayed 5 hours from Medellín and then next flt in Ft. Lauderdale was not until 5 am to NY. Will never fly them again."

"Terrible. Just awful. The flight was delayed seven times, six! It was stuck in Tampa due to the weather. But weather dissipated hours ago and yet, it was announced as “due to traffic.”"

"I wanted to write this review as I will be writing an email to headquarters as well. I've always believed that a company should have above all professionalism and care for their companies and the experience I had with this company has been beyond disgusting. On June 24 I flew to Ecuador on flight number XIYXBB and there was only one guy there that was part of the crew besides the pilot. We had requested the "even more space" seats along with my husband because we were traveling with our service dog and our son which is a lap infant. We were supposed to be boarding first but the flight was delayed for an hour. We waited an hour to then proceed to the gate and expect to board the plane. There was this very RUDE guy that told us we had to wait on the side in order to check the paperwork for our service animal and our PCR. He waited until everyone else boarded the place to check our paperwork, which was another hour. When he finally checked our paperwork and let us in he told us there was no more SPACE for our bags which we had 2 carry-ons plus the diaper bags, because OBVIOUSLY everyone else that boarded before us occupied that space, and he proceeded to tell me that if I didn't like it, I can GET OFF THE PLANE. After all this a lady pressured me to HURRY UP and get my infant out of the stroller faster because they needed to leave. After this horrible experience we finally board the plane and they said they offered "different" types of snacks to what they only gave us a bag of cheezeits not even letting us choose. The lack of professionalism, the rudeness, the disrespect. I am never in my life flying with this company again and I want to make sure all my family members and my friends know about this so they won't purchase from this company ever again. BTW good luck if you want to complain because they take 3 hours to answer the phone. On our way back I had the same experience, they don't even have an office that is currently working in Ecuador and in order to make any changes to a flight the crew in Ecuador has to contact a customer service agent here in the United States, which is ridiculous because they don't even have a direct line. My husbands flight was delayed and then cancelled after he waited 6 hours. My flight was on time, but they conveniently forgot to mention that I had to pay a fee for my lap infant of $130 dollars and they said they couldn't add my infant themselves but they needed someone from the USA to do it. They had me , my 72 year old mother and my son waiting standing up on the counter for almost 3 hours. DONT WASTE YOUR MONEY IN THIS COMPANY!!! It is better to pay extra and not be charged for a bag, and fly in a better company which there are much better companies."

"Went to pick up my grandson, best airline you could travel with always on time"

"Could not get through"