Avoya Travel 401 East Las Olas Boulevard, Fort Lauderdale, FL 33301

"Agent didn't cancel my cruise as I requested. Report everything to American travel Agent Society."

"Debra Storrs affiliate for Avoya travel has stolen $ 6000.00 of our money based on an American Exoress Deposit at the start of Covid. Now that Covid is behind us Debra Storrs and Avoya Travel have not honored our deposit of $ 6000.00. Avoya Travel and Debra Storrs has the deposit, we have nothing."

"My experience was similar to others. They promised some things on their website and then backtracked after booking. Maybe they mean well, but just stick with the websites -- what most travel sites and OTAs, gives you what it says it will give you."

"DO NOT BOOK WITH THIS COMPANY! Lorraine A caused more trouble and confusion than she did help. Even being first time cruisers we had to prompt her on everything, including deals from Disney she had NO idea about. When we asked for a break down of our travel plans in a single email she just referred to pass emails, with zero help. After our cruise we were left stranded at the port bc the ground transport she arranged was nowhere to be found. Lorraine had the nerve after to say it was Disney transport and we can't get a refund, yet we were never told how any of our ground transport would get ahold of us, or who they were prior to the trip. Thankfully the trip was amazing bc Disney does a great job, and the only good thing about the trip being over is we no longer have to deal with Lorraine and Avoya. I would NEVER go through Lorraine or Avoya Travel again, and wouldn't suggest my worst enemy us them."

"We booked with them for group travel to Sandpiper Bay. Unfortunately we were told it was the only way to book. We paid for our group of 34 to go to Club Med. Since we had 13 children going my first concern what the cancellation policy was, They totally lied! I made it a point to explain we were flying in and in case one of the kids get sick would we be able to cancel, she said yes 24 hours in advance! We also asked about Covid policy… was told we would get money back if Covid is still here, we booked a year in advance. When some of the party was not comfortable going due to Covid and underlying health issues 4 weeks in advance they said sorry no refund! Then we tried to find the reservation of the ones that were still going and they could not find that either! I have sent many emails and VM to try to resolve this, we are now dealing with Footloose travel an agent of Avoya and the same stuff! No response! I do not want others to have such aggravation when trying to make good memories with their family. We need for them to refund monies for those who are not going!!"