Marfer Travel and Cargo 4766 Golden Gate Parkway, Naples, FL 34116

"If you are thinking of using this agency or company for any procedure, shipping or any service. I suggest you review the complaints that many people have had about their services, including me. 1 year 3 weeks ago I bought a ticket from Cuba to Nicaragua for $4,560. Cancel the ticket in the time required for a partial refund of the money. I talked to Fernando for 11 months straight, until he decided to turn off the phone and stopped responding 2 months ago. They don't answer calls, they don't answer emails and much less respond to messages. Be very careful with this scam agency, they do not care about customer satisfaction. They would rather steal from them and ignore them than do the right thing and answer for their services. Marina Reyes also decides to ignore the clients. As a travel and service agency they are a failure and I would not recommend them to anyone. If I could give 0 stars I would give them 0."

"In this place they charged me for air shipping but they sent the package by ship, not only did they scam me but the package also took months to arrive. My case is not the only one, I found other people complaining about the same thing in the office. They offered me £6 free for the “inconvenience” and a month and a half has passed and the package has not arrived. They don't answer the phone either. They are dishonest people. Just stay away from this place, poor poor service."

"I sent to extend my passport almost 2 months ago and when I call they don't answer and the office is closed now who can I see to make a claim"

"I bought some tickets with them. Everything was fine and they are very attentive and professional in their work."

"In this agency they deceived us like a little child. They spent more than 24 hours waiting for the response of a ticket to Guyana, which according to Mr. Fernando he had, but he never resolved it and then he sent to say that he was not going to sell these tickets because he did not work. Thus, that is to say, he was upset because we insisted. Due to the great delay, I think that he did not have any Ticket to offer us and was deceiving us. If you like to feel badly cared for, go to this agency, which is perfect negligence."