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AAA The Auto Club Group
9125 Henderson Road, Tampa, Florida, United States
About the AAA The Auto Club Group
AAA The Auto Club Group is a renowned travel agency located at 9125 Henderson Road in Tampa, Florida, United States. With a focus on providing exceptional service and support to travelers, AAA offers a wide range of services including travel planning, booking assistance, insurance coverage, and roadside assistance. Whether you are looking to plan a vacation, book a hotel, or ensure your vehicle is covered in case of an emergency, AAA is dedicated to helping you have a stress-free and enjoyable travel experience. Visit us today and let us help you with all your travel needs.
Photos of AAA The Auto Club Group
9125 Henderson Rd, Tampa, FL 33634, United States
Opening hours of AAA The Auto Club Group
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of AAA The Auto Club Group
"I've been a plus member since 2006. I had a tire blowout on a long, winding road that doesn't have street lights. I made it to a service station on Christmas Eve (12/24/2023) at 11:47 p.m. I contacted AAA at 12:18 a.m. (12/25/2023). I wholeheartedly understand holidays. However, to be told, "Due to high volume in your area we're running behind. Your request is in queue, and we'll update you soon with a more precise ETA. Thank you for your patience. Stay safe and we will see you soon." IS a straight lie. The service station's restroom is inside and the doors are locked at 11 p.m. I need to use the restroom but CAN'T!!! As of 5:39 a.m., I'm still sitting in my car. NO TOW. I had to call for updates, and received the same excuse from above. The agent even told me to leave the keys to my car inside, get a ride home and they would have the tow truck company tow my car home... later. I don't have anyone to come get me. It's been a total of 5 full hours, and now it's raining. This is UNACCEPTABLE CUSTOMER SERVICE!!! I'm highly disappointed. At this point, I'm questioning why I've been a dedicated customer, paying faithfully to a company that could care less about a stranded female in an area of town that's not safe. If anyone else knows of a good towing agency...PLEASE respond to my review. I'm hurt, crying and disappointed...and I still have to WAIT because I'm disabled."
"Called aaa to get quotes for a 1yr anniversary day trip with Tiffany Hargrove travel agent. I've been with AAA for decades, and let Tiffany know of major health challenges going on with me so wasn't sure on how I would be feeling. So she guaranteed we wouldn't b charged unless we checked in. Well that was Sept. 2023 not only was my husband's card charged the hotel informed me sum1 checked in under our name in another city which we never visited or made reservations. Tiffany gave the hotel our c.c num. Then wouldn't help us get our $ bac her supervisor Rachel Webster didn't help much either she told me to call the hotel. I asked for corporate num. And sum1 I can call over their heads they refused to giv me any info on taking this higher. I think the agent has sum kind of scam goin on on the side. Rachel is just covering up for Tiffany bcuz she doesn't want to be held to account. Stay away from Tiffany Hargrove $292 unauthorized charged"
"We have been members of AAA for decades. We rarely have used them but at our last request for a need for road service, they never showed up, then said it’d be four hours before another driver could get to us and we were treated indignantly. This will be our last year with this poor excuse for a customer service company."
"I was in need of a tow and AAA never fails! I've seen some bad reviews, but some people just like to complain or feel their entitled to push others who are waiting aside. Anyway, Josh Columbus came to get my car earlier than expected which was great. He was very kind, helpful, personable and genuinely cared about the service to my car. We need more people caring about their jobs today like Josh and not just about lunchtime or their paycheck. I miss the good old days of people really caring about each other. Josh is a diamond in the rough so I truly hope you hold onto him. Also, AAA came out yesterday twice to try to get my car going...thank you for being such a great company!"
"I will never recommend AAA again. I've been a member since 2002, with additional family members linked to my account each year as well. Most years we don't even utilize a fraction of our calls, this year being no different. I've used two of my 4 calls, in both instances they didn't initiate a call right away to a tow truck driver and I had to call back several times...both calls took over 3 hours to get someone out to me. Then I get a letter in the mail today that I'm being cancelled and I will no longer be able to renew. I'm told by the gentleman on the phone this is a final decision, we can't tell you why and you cannot contest this decision. Wow, so after 20 years of loyal service, I just got dropped like that. That's good business AAA, keep up the stellar work. What a joke."
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