Action Travel

"My opinion is commercial, professional, I would NEVER try anything with them. They are not what they were and ZERO education and respect"

"I agree with the other reviews about this company being a scam. I booked a stay thru Club 1 hotel on 9/3/22 at a Hilton hotel. The room at the hotel wasn’t great so the hotel offered to refund us. However since we used another party we had to go thru them. So I went back to club 1 hotel. Fast forward to current time and I still have no refund. Club 1 hotel has been no help but that’s for another review. I reached back out to the hotel who kindly forwarded me the emailed via club 1 hotel, action travel, and Hilton, along with proof she refunded action travel on 9/15/22. She asked them to show proof they refunded me first then she would refund them. They involved a sr sales agent at Hilton who assured the hotel that action travel always refunded their clients. Today, I called action travel as club 1 hotel says action travel claims they were never refunded, however I have proof! Both Carlota Chandia & Alejandro Barni were involved from action travel. Upon speaking with whomever answered the phone at action travel they told me my refund was processed YESTERDAY (10/24/22). WHY DID THEY HOLD MY MONEY FOR OVER A MONTH WHEN I REACHED OUT COUNTLESS TIMES?! I asked to speak with a manager and in return I was given Alejandro, WHO HUNG UP ON ME WHEN I WAS ASKING WHY THEY HELD MY MONEY. I will be reporting them as I have all the emails and text messages for proof. DO NOT USE ACTION TRAVEL!!!!"

"Terrible service. Do not use this agency!!! They are a scam!!! They charge 100% penalty for not using the service!!!! There is no good reason!! Use Uber!!"

"Excellent company, they treated us very well and always on schedule. Claudio, Elvis and Fernando always treated us well and informed us of the attractions to take advantage of in the parks. We recommend Action Travel to everyone."

"Good choice"