Super Tours

"Ever since transitioning from Supertours to Flexibus, the service has not been the same. Used this serviced in Nov of 2022 and the bus took unnecessary shortcuts and arrived at the destination about an hour late. Decided to move past that inconvenience and try out this service once more. The bus ended up leaving the departure point 30 minutes before it was scheduled to do so, and I missed my trip. Then I was accommodated and placed on the next bus which was severely unhygienic. Had used plastic bottles scattered everywhere, smelled like urine, had no toliet paper, and the toliet was dirty. Moral of the story: if you have somewhere to be on time, do not travel with them, you'll risk a chance at arriving late. Dear flexibus/supertours, please put in more effort at maintaining hygiene and sticking to schedules. Thank you."

"Our entire family has used supertours buses for years to travel to Miami Airport. The fares have always been fair and the buses have always been on time. However, post COVID, ALOT had changed. I am not certain if they are Under New Management, but they certainly have been operating in a very poor manner. Today while attempting to get to the Miami Airport at 12 noon, the bus driver pulled up looked at the QR code and Confirmation, and said that we are not on the bus. He said he does not speak English and he left. Ironically, that was the bus we were supposed to be on. We ended up having to pay an additional $75 per person to get on another bus that was headed to Miami Airport, in an effort not miss our flight. We will NEVER EVER, EVER travel with Super Tours again. Today was the last straw. We had another situation travelling before the holidays last December, we ended up driving all the way to the Miami airport. Everything now SUCKS. Beware!!!"

"We have family traveling with this company, the bus driver did not accept tickets purchased, did not even scan QR code. The driver the proceeded to charge my family cash to do us the favor" and take them to the destination we have purchased and paid for and of course proceeds to say just don't tell anyone I did this "favor" to you. We reported the situation and there has been no resolution from the company. They took advantage of someone traveling on vacation and not very knowledgeable of the area. Very disappointing, will never allow anyone I know to use this business again."

"*Writing this review in real time.* I have used this bus service for a year and never had a bed experience until nowm I am very disappointed right now. Had a 11:30pm bus driver came at 11:45. No apology for the delay, just shouted at everyone to get in a line. It is now 12:21am WE ARE STILL AT THE BUS STOP! Driver is slowly checking in folks. Folks are on the bus confused. ONE WHOLE HOUR! Terrible no apology no explanation."

"For some reason the last two times I've used this service was good all the way till I got on the bus . both time the same , ok for starters you book a ticket with super tours and end up using a complete different company either jetset on flixbus for me unfortunately had to use flix . The drivers for this company lack manor and professionalism by far not only rude as H.e double hockey sticks bus sucks plus the plug for the chargers did not work and the bathroom dirty !! Try to avoid this company if need be use them ."