One Hour Air Conditioning & Heating of Pompano Beach

"I couldn't be happier with my service with Manny from One Hour Air Conditioning. I have used other AC companies and this one is by far superb. Manny was punctual, honest, extremely knowledgeable. He walked me through every step he was doing and what needed to be done. Added bonus he was very good with my dogs :) Moving forward this will be the only AC company I use."

"Anastoyan Miller is welcome to our house anytime. He was neat,clean, looked very professional and did an excellent job on servicing our air/heat unit. He explained and showed me the condition of the inside of the unit and explained the importance of a proper drain system. His experience and knowledge was obvious in the way he went about his work. In short, we were very satisfied with handling of our service call."

"First experience with One Hour A/C Svc. (always heard good things) and right from the start, with our call placed to their call center it was an excellent experience. Katie was extremely helpful, professional and understanding to our concern and promptly took our information to get the process started for our service call. (Thanks again so much Katie!) C.C. the tech arrived promptly and he is an utter professional, very helpful and friendly and provided us with outstanding dedicated service in working on a resolve for our A/C issue. Unfortunately our system needs a part (blower unit) and being the evening time it could not be completely resolved until they get the part. What is very impressive to us though is that CC did the research on our A/C unit and was able to confirm it is still on warranty (with the manufacturer) which is also significant cost savings on the repair. Keeping our fingers crossed for the part to be available and the job to be done tomorrow since we're hosting Thanksgiving on Thursday but still extremely pleased with our service to this point with One Hour Air Conditioning."

"UPDATE: I still think Elton did a great job...but after less than 2 months, the EXACT same problem (blower motor sounding like a 747 taking off) happened. When I called to schedule another visit, I was told that the tech would "see if it's a warranty issue" and if not, would charge me for the visit. So I spent extra money on their monthly service protection AND paid almost $1,000 for a new blower motor (that was under OEM warranty) and the same problem comes up within 2 months. And they treat me like I'm lying? I get it...welcome to Florida, the scam capital of the world. But that is a 2 way street and a business that sets themselves up to take advantage of the consumer ("no, that's not the same problems...") is not good. I schedule the tech visit for a week later (due to work travel) and the window of time they gave me was today (Nov 15) from 4-6pm. It's now 5:56pm and I just had a heated call from a rep who told me they have to reschedule for tomorrow because the "tech is stuck on another job" and "it's raining". I've had this on the calendar for a week...I'm out of town tomorrow. And when I said "your schedule problems are not my fault", the rep immediately jumped down my throat. So they sold me a bad product for a premium price. Their name is ONE HOUR Air Conditioning. They take money from me every month for a "maintenance plan". And they clearly don't care about MY schedule. This rep didn't even ask when I would be available! She just threw "tomorrow morning" in my face, like I can sit around eating bonbons all day waiting for more bad service. Whomever this woman was, she needs to learn the most important skill in sales...LISTENING. Wow...I hope they pull the recording from the call and use it for training (and give her a gold star for skill at triggering upset customers). They've managed to work their way down to 1 star and a potential lawsuit for breach of contract (warranty) and failure to provide their promised services. Also, this rep clearly didn't want me to be thinking about their promise (on their website): "At One Hour we understand that your time is valuable, so we promise to arrive at your home within the time window that you select. If our technician does not show up at your home on time, you do not pay for the service." HAHAHA right. The true measure of a good company is how they serve you AFTER they take your money. Not feeling the love. Initial Review: Elton was my tech from One Hour AC and Heating. He offered superior, friendly, expert service. From the shoe-booties for keep carpet clean, to the uniform, to the branded truck, everything seemed reliable and reputable. Turns out my unit was still under warranty (parts only), so that also helped ease the pain. Elton found the parts, left to get them, and came right back and finished the service. With my AC unit fixed quickly, and with a warranty on the new parts, I'll be able to stay calm and carry on (which is important because I mostly work from home)."

"Our AC unit wasn’t working properly. We called One Hour Air Conditioning and Marcus, the technician, was able to come out within two hours and diagnose the problem. Thankfully, He had everything with him to fix our issue and did so quickly and efficiently. Price was also reasonable given the quick response. Very responsive and thorough. Also appreciated how friendly he was. In Florida, the AC unit works hard - it’s good to have a reliable company to fix any problems."