Roto-Rooter Plumbing & Water Cleanup

"Patrick was my technician & he was great. He was prompt, professional, explained everything & was very proficient. He fixed the clog. He went above & beyond & did a great job cleaning up (I am an old woman & appreciated the help). I would definitely recommend him to friends & neighbors."

"James your service man was on time, courteous and knowledgeable.He listened to what was my issue, explain in detail how he would fix, and he did. He did his job without disturbing me as I work remotely, and completed it in a timely manner.James is a great asset to your company."

"I called to make an appointment and a person answered vs a bot. They scheduled the appointment the next day and the technician showed up on time, and even called to confirm before he arrived. He knew exactly what the problem was, took care of business, and the toilet was flushing like new again within an hour. He cleaned up everything before leaving. Very professional from A - Z. A little pricey, but anyone doing this right before Christmas would be the same, I’m sure, and everything was done well and well worth it."

"Everyone was very professional and organized. Called at 10:30 am for an emergency repair, and the job was done by 2:30 pm the same day. This was our 2nd time calling Roto-Rooter for an emergency repair. Hopefully there isn’t a 3rd time. But if there is, we know who we are calling."

"We came home from vacation to a pretty significant slab leak that thankfully appeared to have just occurred but needed addressed asap. We had talked to a couple of local plumbers and general “fix-it” guys who were unable to help us, because the job was deep in/under our flooring. We did end up calling Roto Rooter based on online reviews. Matt was able to come out to review our leak within a short window of time same day and was knowledgeable but also professional and polite. He helped explain things to us and clearly had our best interest in mind. He was going out of town the few days after he did our leak detection (which he let us know about before he got started in case we wanted to have someone else do the leak detection etc too) but offered to get us a different repairman out to still make sure we got our leak fixed asap. Clive was the man who did the rest of our repair and he was polite and friendly, explained things and talked to us about options. He worked with us and our schedule and was able to save us money with the least amount or damage to our walls and cabinetry. He was also good with my cats who are often all too friendly to repairmen. He wasn’t bothered by them at all. Clive also went out of his way to fix our toilet that was broken and needed non urgent repair. (We had been putting it off to save money until a family friend could come look at it but didn’t have the money to spend to get a plumber out for it.) We had mentioned it simply so he didn’t try to use the broken toilet while here, but, he took the initiative and fixed it anyhow. He also made sure we knew how to clean the filter in our sink faucet head and how to turn off the water to the house if there was ever an emergency etc. Both of the men who helped us had taken time to make sure we understood what they would be doing and had a chance to review options. We did get quotes from other companies and they all wanted pretty similar costs for their services but also had wait times much longer for repair. We were able to get our leak detection done same day and full repair within 48hours. (Matt made it a priority to get out to us to do the leak detection same day but also to arrange for us to turn hot water back on to most of the house until we could get Clive in for the full work as we had been without water over 12 hours and then were without hot water for at least 24hours from initially finding the leak. ) Not a cheap fix but was likely to cost about the same at other companies and they did make sure to help us make the most cost effective options as they could (I.e. they were able to do a copper inlay to avoided a full re route to avoid more damage to cabinetry and drywall etc and save money on labor and supplies as well) They did make some pretty big holes in our walls but that was pretty much expected since they had to go searching for the source of the leak. Also they offered financing which most other companies did not. Meaning we were able to sleep easier knowing we could make payments rather than coughing up $3700 in a moment. They did also offer a $75 off promo for our leak detection."