ECM Air Conditioning 1500 High Ridge Road, Boynton Beach, FL 33426

"I have used ECM for 18 years & they have always been reliable. I just replaced an air conditioner. Their installers were prompt. Everything was explained clearly. They cleaned everything up before they left. I’m happy."

"I have an ECM home service contract. ECM techs were dealing with my chronic AC drain line issues and suggested a special chemical process to clear the line once and for all. This is not an inexpensive service. But it does come free with the installation of a new AC. My system was working, but it was loud and inefficient and the compressor was starting to corrode. Rather than wait for the system to break and prices to get even higher, I decided to buy a new system. I worked with the very patient AC tech, Jose, to understand the options I had. ECM does not use salespeople but instead uses their knowledgeable technicians. I picked both the air handler and compressor based on only what I really needed and was comfortable spending without any pressure to upgrade to more expensive options. The system was installed the next day. The techs performing the installation were quick and thorough and cleaned up pretty well. I would recommend ECM for both service and for a new AC system."

"The technician, Miguel, was very knowledgeable when he explained that we needed a new air conditioner and why. He answered all our questions. The crew sent to remove the old system and install the new one was terrific. Markell was friendly, respectful, very knowledgeable and neat. He went over everything with us. Jason too. It was a great experience. I highly recommend ECM to everyone."

"My husband and I have both a Home Warranty Contact and an HVAC Maintenance Contract with ECM for our rental property. Additionally, we have Home Warranty Contracts on our primary residence while our sister and parents also have Home Warranty Contracts with the company. We bring all of this up to demonstrate just how much we use and have relied upon ECM over the years. Unfortunately, lately, the quality of service has worsened significantly, which may relate to the company’s recent acquisition by Air Pros USA. Anytime we experience an issue with our appliances, we groan in frustration, knowing that we are in for a battle with ECM to send a technician to address the problem. Before the contract provided peace of mind; now it feels like a complete waste. From the moment we call, we’re asked pointed questions to immediately identify any hint that the issue in question may be an uncovered item listed in the contract fine print. In the past year alone, we’ve encountered several issues in trying to get the company to address toilet, plumbing and A/C issues. Every 2-3 months, there's an issue requiring the drain line of the A/C unit to be vacuumed. ECM charges $150 for clearing the drain line (if it's not part of their regular bi-annual maintenance visit). However, it doesn't seem normal that the line needed to be vacuumed that frequently, especially when we're doing all of the other necessary tasks ourselves (e.g., changing the filter, pouring water/vinegar down the drain line). It seems ECM is content charging its customers hundreds of dollars and not even having the decency to send someone out to scope the problems or provide a discount given your existing contracts with them. When we finally retained the services of another A/C company, they quickly identified the issue in question and fixed it. Why couldn't ECM have at least pointed this out to us when they have been servicing this property for years? Furthermore, they were at the property just last month for a maintenance visit, so it seems odd that we needed to get the coils and drain line cleaned."

"These guys were fantastic. I'm very happy with their service. They replaced both my indoor and outdoor AC units and the quality of their work was impeccable. It didn't take that long, all done in under a day and everything came out perfect. I totally recommend this company if you need any AC work. I would be more than happy to use them again in the future for my AC needs."