Tri County Furniture Service Inc. 1750 North Florida Mango Road, West Palm Beach, FL 33409

"I bought a bedroom chest online at Bedroom Furniture Discount out of New York. The chest needed a couple things fixed under warranty serviced by TriCounty Furniture Service. The whole process of scheduling, timing and service was very easy and they did a great job on what they needed to do. Very Satisfied Customer!"

"I bought the extended warranty from Ashley furniture on my recliner. I found getting it approved from Ashley more difficult than having the repair done. Once tri-county got my information it was a VERY smooth process. I was particularly impressed by receiving a picture of my technician prior to her arrival. It made me for very comfortable. My technician, Jennifer, was simply the best! Very knowledgeable and friendly! I highly recommend her. If you’re in the Rochester NY area and need service from this company, maybe you can request her!"

"Do not use this company. They lie. We were charged $59.00 for a service call to repair a table. My husband and I were home sitting in our living room waiting for the repairman. He never came to the door to knock or ring the bell and states that we weren't home. If he had come to the door he would of heard us talking and also the television. We spoke to a female "supervisor" who backed up the repairman 100% and she told more lies. Tri County refuses to reimburse our money. UPDATE ON PREVIOUS COMPLAINT: More lies! We DID NOT MISS OUR APPOINTMENT as we were anxious to have the table fixed for Christmas dinner. The Tri County service tech never came to the door. He took a picture of our door, but he never knocked. THERE IS NO WAY WE WOULD NOT HAVE HEARD HIM HAD HE KNOCKED ON THE DOOR, FULL STOP. He did not do his due diligence. Yes, I got ONE phone call, but we get so many spam calls, I didn't answer it. He was at our house for 23 minutes? Where? I never should have trusted a company that takes your payment information before the appointment. Clearly, Tri County has no incentive to follow through with their appointments....they are already insured that they will be paid. And the fact that the owner called me after I wrote my review and lambasted me about all of his high tech innovations and how, basically, it is my fault that the appointment was missed......great, victimize the victim. I lost sleep that night thinking about that phone call. The more I thought about the intent and content of it, the more I became upset and I ended up missing work the next day. As an ER nurse, it is detrimental to many for me to miss a shift, and yes, I know all about due diligence. My husband is a Handy Man, as well as possessing many other talents and skill sets. When he goes out to do a job, he doesn't leave, or ask for payment, until he knows the homeowner is completely satisfied. Tri County asks for money before the appointment and then, doesn't do the job, and if you don't like it, well that's your fault. Tri County = no integrity. Finally, I asked my husband if he could try and fix the table, and he did so. I thought Tri County would do something special on this repair.....yeh, they certainly did.....ripped me off!"

"Response to reply: Hi all IT IS IMPORTANT to check the photograph. @owner please also see this and read this as a reponse to your reply. I didnt attach it initially, because I thought I will just give review. Now I have to give proofs. The photo shows Before and After of the switch, please tell me which plyer does this to the switch socket. And after doing this the technician realizes that new switch is incorrect, and then puts this as is. PLEASE SEE THE PHOTOGRAPH - before and AFTER , so you should agree your technician spoiled existing sofa. I can show and proove more but this is to reply to your metal cutter and plyer. Why will I care if he used a plyer or a metal cutter or a soft rubber, he cut the metal in 4 places u see it in screen. By your response below you is trying to make me look bad, I never said being old is a problem. I just said he is old so he was not able to lift up the sofa and you can ask him, he was having leg cramps and stuff. So being old and all is not a problem, being unwell and trying to forcefully do something is. Now let me tell you about call with Brent, he asked me stuff and I told him exactly the truth, but if still the message reached to you is what you have written, then you are not wanting to see the truth. The photograph should tell you to start with. Now asking about other units is a complete lie, i asked him to tighten the screws of the sofa, he opened the sofa seats and just clipped them back and didnt tighten the screws. So I will take a tire of your car, fix the car tire and then dont tighten the screws of the tire, put them by hand, will u feel safe in driving this car. Exact situation... I politely requested him to just fix the wobbling of the sofa unit he extracted and put back. He was not polite, at all, he kept saying I have 11 other jobs(And I am telling u number so it should tell u that I am saying truth), tightening it will take 1.5 hrs not in work order etc. Initial Review: They sent an old guy at my house and i have a heavy sofa and a contemporary one. Now this technician, is not able to lift up the sofa and like fights with it like a car mechanic, he then uses a metal cutter on the sofa switch to open it, and on stopping him "he says oh anyways you have replacement switch so we will be fine, I am doing it since 20 years etc etc". He cuts the existing things and ruins it and then he checks down and says the switch that they sent me is incorrect so he is like puts this switch holder with sharp cuts back, and gives a dirty smile. Now he has to replace a motor which i have for head incliner, we have done this before so I know it doesnt need sofa to come apart, as its not base motor, its just head incliner, this guy starts again fighting with sofa and loosens its ends, later realizes oh my bad, its not base its head rest, he then opens the head rest and then does the motor replacement, I am unsure on what and how he did that, as he wouldnt listen. Every few mins after trying he would call me to help him with holding some stuff, and then he puts the motor somehow, and then puts head rest back but the hand rest and head rest he took out has a visible gap which was not there, I showed him other side also, you can imagine what he is like. He started telling no it was like that, and I wont fix it. I tell him sofa ends are vobbling because of his fight with sofa but this guy says, "hey this is not in my work order so I cant do that as it will take time". Extremely rude, unprofessional, unknowledgeable people.... And he goes away. I call Tri County office, they also didnt bother to call back, I mailed them no reply. So now I had to call my warranty office. If god forbid you are stuck with this service company, please ask them to send you technician who knows how to work in complex sofas, and also technician who doesnt want to rush because he has 11 other jobs, and one who is strong enough to independently fix the sofa. I dont know if every technician they have is similar or not, but worst service experience so far in my lifetime. And Issue is they dont care to fix this."

"Our sofa cushions look worse after tri County sprayed them with a bottle, wiped with a cloth then left. We paid $409 for our warranty. We could have done what they did. Probably better. Please see the "after" pictures I included."