E.C. Waters Air Conditioning & Heat 4333 Silver Star Road, Orlando, FL 32808

"I first had a water leaking issues that was caused by a dirty coils. It was replaced and didn't have leaks for 13 months. During the replacement of the coils, Walter broke the drain pan but never took responsibility for it. I only found out through another company tech that was very thorough after finding more water leaks. The AC was out in June 2023, Walker wasn't able to diagnose or fixed the issue. He was trying out different theory and had to wait for parts. I had no AC for 10 days. I had a friend call and friend to get it working. I never call EC waters back again."

"Vaughn was incredibly helpful and very patient in answering all my questions. He found the problem, fixed it and explained in detail why I was having the issues. He was delightful, very knowledgeable, and definitely went above and beyond but still timely in his work. EC Waters is always friendly and timely but this visit was extraordinary. Thanks Vaughn!"

"I scheduled a technician with E.C Waters to come out to take a look at my AC problem. The issue that I faced with E.C. Waters is the lack of professionalism. The technician was scheduled to come to my house between 1:00 pm to 4:00 pm but when 3:30 pm came around and the AC Technician was still not here I became concerned. I decided to call E.C. Waters to determine if the AC Technician was still coming out and I was informed that the technician was running late and the technician would be at my home at 5:30pm. One would think to give a courtesy call to the client who's been waiting for several hours in a hot and humid house but apparently that would make to much sense from this company. So, 6:00pm rolls by and the AC Technician was still M.I.A and you guessed it no courtesy call from E.C. Waters, again that would have been too professional for E.C. Waters to do. Finally, at 7:30 the AC Technician arrives at my house with no apology or explanation on why he was late and just ignored the fact that he was several hours late. The lack of professionalism and common sense that this company has displayed is unforgettable. For anyone reading this review I suggest to not use this company and find yourself another AC company that holds a better processional standard. I'm sure you guessed it. I will never use E.C. Waters ever again."

"EC Waters installed my A/C system several years ago and I've been using them every year for maintenance, so when I had a problem with Eletronic boards they ordered and replaced them. They informed me that the labor rate would be $720.00 I was taken aback, but I thought it was a big job but when the Tech started the job and was finished in 20 minutes I was floored. I called the office and I spoke to someone that said she was the manager, I explained my dismay to her, but all she told me was that was a flat rate. I can't believe, they charge $720.00 for 20 minutes of labor, I felt obligated to pay the money, but I'm not obligated to continue to do business with EC Waters. I'm not saying they do bad work; they charge extremely inflated prices, buyer beware."

"I had another air conditioning company come out and tell me I needed to replace my entire system, air handler, condenser and thermostat and I just knew that couldn't be right. So when EC Waters came out, their technician showed me the build up inside my condensate pump that was causing the system not to run and I ended up just needing a cleaning. They definitely went above and beyond. I was so grateful and they saved me a lot of money. I even signed up for their maintenance plan."