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Jenkins Kia of Gainesville Service
2810 North Main Street, Gainesville, Florida, United States
About the Jenkins Kia of Gainesville Service
Jenkins Kia of Gainesville Service is a top-rated car repair institution located at 2810 North Main Street in Gainesville, Florida. Our expert technicians specialize in servicing Kia vehicles, providing high-quality repairs, maintenance, and inspections to keep your car running smoothly. With state-of-the-art equipment and a commitment to customer satisfaction, Jenkins Kia of Gainesville Service is your go-to destination for all your car repair needs. Schedule an appointment today and experience the difference our professional service can make for your vehicle.
2810 N Main St, Gainesville, FL 32609, United States
Opening hours of Jenkins Kia of Gainesville Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of Jenkins Kia of Gainesville Service
"4 months, 4 in-person visits, and over 8 hours of waiting in their shop for the replacement of a faulty horn on a 2023 Kia. A couple of employees seem to care but nothing has been repaired yet due to constant miscommunication about the parts needed and whether they are ordered, in stock, or have been returned. After being told that the parts are in stock two days earlier, I waited 4 hours on Feb 12 to be told that the parts are actually still missing and need to be ordered. This place is the definition of a gong show, which would be funny if it wasn't at my expense."
"I literally cannot get a single human being on the phone to schedule service. No one answers any of the phone lines and all goes to voicemail, a voicemail box which is full. And this is not the first time. Absolutely ridiculous, will be taking my money elsewhere."
"Brought my car in yesterday for repairs. Service advisor has only contacted me once each day AFTER I contacted him for an update. Said it would be ready by noon next day because they didnt need to order parts. I have been told he'll check on it. 2 hours later called again. Twice to get them to answer. Told it probably won't be ready today. They are closed the next 2 days and won't even give me a courtesy vehicle! Stranded and no way to get to work Tuesday. Do not use there service. Tomlinson Motors did work after I bought my car and Tomlinsonnew car to take a 7 day trip out of state. KNOWING I was going out of state. Buy from Tomlison."
"Christine, the Line Manager, was incredibly caring and kind. She went out of her way to show that she genuinely cares about the customers. I was really happy working with her."
"Severely disappointed with my experience here. Olga is the only saving grace at the forefront of the customer experience. I brought my Optima in for brake service and had pads and rotors replaced. Not even two weeks later, the brakes are squealing something awful. I bring it back in and they claim it just needed lubrication and sent me on my way. The SAME day the brakes are squealing even WORSE. For a week I have been calling and leaving messages about wanting to speak with someone to rectify the situation. Not a call back, no offer to bring the car back in, nothing. Every time I called I mentioned I am moving out of town so I need to get it fixed before I leave because I paid lots of money and won’t be able to bring it back if this same thing happens again. Finally on today, the Friday before I leave town, I get put through to someone and there’s just blatantly no customer service offered. He was passive, and honestly seemed like he just didn’t care. I paid all this money for a service that didn’t even take care of what I brought it in for."
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