Duck Duck Rooter Plumbing, Septic & Air Conditioning

"I have to write a review because I'm unable to reply to the "owner's" response to my wife's review. First off, there are no "inaccuracies" in her review. We do not deny there is an issue with the trees. They have been removed. Did you offer a solution?....No. Yes, two techs returned and they were there for around three hours. They did some digging and replaced the sod before they left. Most of the time they were standing around waiting for the "general manager" to call them back for direction (nice guys and we have no problem with them). I don't care who designed the current system...we just want it fixed. Have you offered a solution?...No. Can you please explain why you want me to pay $450.00 for them to come to my house and spend most of their time waiting for direction? Nothing was fixed and no communication on your part. I wouldn't have a problem with the invoice if it was part of the repair! You seem more concerned with invoice payment than you are with helping us. Did you offer a solution?...No. Sadly, as the "owner", you seem far more concerned with fluffing your reviews than you are with customer satifaction. All we wanted was our problem fixed. Have you offered a solution?...No."

"Allen did a wonderful job! He was very personable and professional. He walked us through the issue and explained what to look for in case there was any other trouble. We would definitely use and trust him again."

"Duck Duck Rooter always surpasses my expectations on good quality service! I’ve used them a few times and am always pleased. They keep you updated and informed throughout the services. The technicians Troy & Mike did a wonderful job informing myself and my clients on exactly what was going on with our septic tank, how to resolve the issue and what that process would be to set all of the expectations. Lia has been wonderful in assisting me when I have been in a bind to get a service in and goes above and beyond with the service and care provided! Highly recommend."

"Price was reasonable; service was extraordinary! Our septic system had not been serviced in a LONG time and started to act up. The truck operator was knowledgeable and thoughtful enough not to drive down our long fragile concrete driveway. This approach required the use of a very log hose which required an additional charge and it turns out we also needed plumbing work inside the house. Helen did a great job coordinating all this work and keep us apprised of scheduling, status, and charges throughout the process. We're repeat customers and highly recommend Duck Duck Rooter."

"I recently had the pleasure of working with Duck Duck Rooter, and I cannot express how impressed I am with their team. Jeff, you have assembled an amazing crew! Russell and Kimberly, in particular, went above and beyond in servicing my system. Russell's attention to detail was outstanding. Not only did he skillfully handle the work on my ATU septic system, but he took the time to educate me on how everything works. He showed me everything he was working on, patiently answered all my questions, and made the entire experience a pleasure. His knowledge and professionalism were truly commendable. Kimberly was equally fantastic, constantly checking in with me to ensure that the work being done was to my satisfaction. Her commitment to customer service was evident, and it added an extra layer of reassurance throughout the process. I want to extend my gratitude to the entire Duck Duck Rooter team for being so responsive, thorough, and pleasant to work with. It's rare to find a service that combines expertise with genuine care for the customer experience. I highly recommend Duck Duck Rooter for anyone in need of plumbing/septic services. Thank you again for a job well done!"