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Geek Squad
9930 Southside Boulevard, Jacksonville, Florida, United States
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About the Geek Squad
Geek Squad is a technology institution located at 9930 Southside Boulevard in Jacksonville, Florida, United States. Our Geek Squad® Agents are experts in all things tech and are here to help with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are ready to install and repair products in your home.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you bought it. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for adding new tech or appliances.
We offer same-day repair services for Samsung and Apple devices, as well as computer and tablet setup, TV mounting, smart home installation, appliance repair, car electronics installation, gaming console repair, camera and camcorder repair, and more. Our Geek Squad Agents are available 24/7, 365 days a year to provide unmatched tech and appliance support.
Geek Squad also offers protection plans to ensure your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to get more out of your tech, discover new technology, and stay up-to-date on the latest tech innovations. Visit our Geek Squad Intelligence blog for expert articles, helpful forums, and frequently asked questions.
Photos of Geek Squad
9930 Southside Blvd, Jacksonville, FL 32256, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"waited 2 weeks for a subwoofer install and showed up 5 minutes before scheduled time. had to wait in a 15 minute line to find out where to take my car. (was never told where to take it when scheduled) after i finally was told where to take it, Billy (who was installing my subwoofer) told me that i was late and refused to install it, and told me it wasn't his problem, even though there was a lack of staff and communication up front. DO NOT TAKE YOU'RE CAR HERE. horrible customer service."
"Never showed up or called. Spent my whole day waiting for nothing. Extremely disappointed. A 5 hour window is rediculous anyway and then not a word."
"Great experience today! Had two different guys help me at the Geek Squad desk, and both were awesome, especially Lawrence--that guy knows his stuff! I left feeling confident that I know how to handle things going forward. Also, the rest of the staff were super nice and helpful too including a guy at the front desk who looked like he was just clocking in and he answered some general questions for me while I was waiting in line. Thanks guys!"
"Full of Sht! I just took my laptop to get battery and fan replaced and now laptop is running slow. Told tech he says it may need to replace drive… it was working perfectly fine besides the batter and fan situation. They did something to it. I will never use them again and I’m gonna take it somewhere else to see what they did!!!"
"We brought my computer in to get the screen fixed, they sent it off no problem. After a few weeks, we got an email saying they needed our approval to fix it and to give us a quote. We called the number provided and the woman on the phone told us our computer was done and fixed and that we needed to make an appointment to come pick it up. We were a little confused because we still had no idea how much it would cost, but whatever, it was quick, so cool, we made the appt. A few days before the appt, we got another email that my computer was fixed and it was on the way back. Um..what? So we called again to see exactly what was going on. The man I spoke to said it was not finished, nor was it at the store and all he could see was that it was on its way back to the store. We went today to pick it up, very excited to get the computer back, as it has been over a month now. Upon getting there, we are told the computer was sent back, but not fixed. Now, we have to start this chaotic, unorganized, incredibly frustrating process all over again. I'm really upset with all of the false, conflicting information we got. We did everything that the emails and text notifications told us to do and we still got screwed. I use this computer for work, school and entertainment. If you need your laptops fixed in a clear, quick manner, Geek Squad isn't it."
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