IS Appliance Repair

"This company is the worst if I could give them a 0 I would. I have been waiting for them to complete service ticket that they messed up. Home Depot needs to get rid of them as a service center. my 1st claim was on 11/6/21 it took 3 months to come out to put a motherboard in that they said was needed. After putting the motherboard in the washer door does not open. they started the cycle staining everything was OK and they left. After cycle was complete 5minutes later I went to open door and it would not open. I have asked Home Depot protection plan to get give me a new service center ,they refused. I am told this IS Appliance is the only repair center for my area which is sad because that only means IS Appliance can give u poor service and there is no conquence. That is poor business ethics. Just note today they told home Depot protection plan that they called me yesterday and left message. A bunch of lies!!!!! I WANT MY WASHER FIXED !!!!!"

"SCAM ALERT. Do not use these people they tell you they will show up and don’t. The cancelled my warranty claim with Home Depot before they even showed up. I even got a text stating “on the way in 30 mins” and they never showed. Scum of the earth, don’t use them. This has nothing to do with Home Depot but rather Asurion which is the warrant company."

"Tried using their service only because it is who Home Depot uses for their extended warranty work. I had original claim in and they closed it claiming no one responded to their phone call. No phone calls ever received, not to confirm appt. nor to tell me they were at my house. Had to submit a new claim for two days later. Still no confirmation call. I’ve left 4 voicemails with them with no response. Will definitely be calling Home Depot on how horrible this company is."

"Horrible service. They are the company Home Depot and Asurion send for service under the extended warranty. They on multiple occasions mark the service as complete without ever showing up. They then claim they came and no one answered the door. I filed a formal complaint to Home Depot, so they finally came, but left with my refrigerator in worse condition than when they came. It appears the replacement part was damaged in shipment or storage. We were told it wasn't there fault, they just install what was sent, then left. I'm working with Home Depot to find anyone but this company. It is shocking they have been allowed to remain in business."

"This.company came twice to fix my dishwasher. First dishes on top shelf were not drying Technician told me to let them air dry. This is a new dishwasher. Second time 4 months later suds was in the bottom of my dishwasher after washing dishes. Technician told me to buy Dishwasher Magic and he was ordering me a new electrical unit plus some type of strip and it would be in a week and they would call me to set up a time. A week later I called to see if it was in no answer voicemail stating they would return calls next day same thing no return calls. Last call was made two weeks after Tech came out. Still no answer no return call. I contacted Home Depot since this was who they had sent. I was informed I S Appliance had never ordered the part and said service was complete. I would rate them a -1 if there was such a rating."