Adept Appliance Service, LLC

"I was placed with them by my American Home Shield 4 weeks ago. I still do not have a working washer. The technician finally came out after 2 weeks and many phone calls to their office for it to go to voicemail and leaving messages. AHS couldn’t reach them either! I received the parts at the beginning of week 3 and still cannot get someone on the phone to make another appt to have my washer repaired. Week 4 still no one answers the phone so I have to leave more voicemails. AHS can’t get them on the phone either. Kind of shady business! They have 2 business names, Kasey’s Appliance Repair as well as Adept Repair."

"Although the actual technician was nice enough, the company as a whole was horrible. I went through my warranty company, so I had no choice in choosing the contractor. They were very difficult to get ahold of. Their phone number did not work most times. It would ring and then go to a VM that said they were not taking any calls ( I tried at all all hours of the day for almost a week) they canceled last minute and same day appointments only minutes before said appt. They ordered the parts and then when that didn't fix the issue they had no reason as to why. They couldn't figure out the problem. (Honestly think they are undermanned and the technicians are over booked)now my warranty company (after 3 weeks of back and forth with contractor) has sent another contractor to figure out the issue. Not happy with my experience at all. Until they get more employees or maybe more knowledgable employees I would not recommend."

"To anyone that gets placed with these jokers by their home warranty place. You can actually request a different contractor if they fail to provide an appointment withing 7 days of your service request and it would be in your best interest to do so. The 5-stars they are getting are probably fake rates or related to someone who works there (which is not much). I put in a claim back in June 9 and it is now almost a month and a half later and we are worse off than when we started our claim. They came out within 8 days of request and told me that the motherboard on washer had conked out. AHS ordered the part and I had read the reviews that their biggest complaint was the follow through. I called them after I got the part shipped and delivered and not a sole answered the phone. I finally did get a hold someone only to be told that their scheduler had to call me. NO ONE else could do it except clerical support, I guess. They told me I would get phone call later that day, which I did not. I then told AHS the next day and they called and were told I would get a call that same day…I did not. When they did finally reach out to me to schedule the repair, they come out on the day and time they stated and put on the part, but that did not fix the problem. The technician left my residence with a wash machine half filled with water, which it was empty prior to them getting there. We called to ask about course of action to get the water out since that was created by them, but they stated they would have to figure things out and get back to us. We asked for the owner of the company to give us a call because at this point, I believe this place is truly a scam. If you are wondering about service with Adept, or should I say, INEPT, do yourself a favor and go somewhere else, you will thank those who gave an honest review of this place. It has been nothing but a headache with this crew. They replaced the motherboard twice and it did not work and the new appliance place Excel Appliance, who I HIGHLY recommend, came out and stated that it was the motherboard, but that Adept failed to look at drain pump and shifter for wash machine. This tells me that they are in it for a quick buck, but lack the actual skills to diagnose and repair. Again, you are better off with Excel Appliance. They actual call you, answer their phone and give you live updates via text. Stay away from Inept."

"As others have mentioned, this company was contracted through American Homeshield on May 10th. They couldn’t get to my place until the 18th, they assess that I need a new drain pump and will order the part for me. They then completed my order after never completing the work. I’ve called them 8 times, I then sent an email to let them know I’ve called and can’t leave a voicemail due to their inbox being full. Called a few minutes later and all of a sudden their voicemail worked again, funny how that works. Terrible professionalism and zero accountability. Do not trust them with anything."

"Richard was quick and polite. He came earlier than scheduled and had the tools/parts on hand to get the job done. The receptionist was a little spicy when booking and told me items weren't on the work order. She refused my offer to forward the AHS email stating otherwise. So I spent 30 minutes wasting time calling them and having them confirm with the company. Not fun as I was already frustrated."