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About the B & N Appliance Repair Inc
B & N Appliance Repair Inc is a trusted appliance repair service located in Jacksonville, Florida, United States. With years of experience in the industry, our team of skilled technicians is dedicated to providing top-quality repairs for all major household appliances. Whether it's a malfunctioning refrigerator, dishwasher, oven, or washing machine, we have the knowledge and expertise to get your appliances back up and running smoothly. We pride ourselves on our prompt and reliable service, as well as our competitive pricing. Contact B & N Appliance Repair Inc today for all your appliance repair needs.
Mandarin Area, Jacksonville, FL 32241, United States
Reviews of B & N Appliance Repair Inc
"We have used B&N for over 15 years. Calling them tmrw and hope to see Owner for a little spin cycle issue."
"First, he comes out and unplugs my washer and plugs it back in and calls it fixed. It obviously wasn’t. Then I called to schedule him again and he said “well, that might be expensive.” He does not want to work. He called on his way out the second time and I called back within five minutes and he said “sorry, on my way to another call” and cancelled my appointment. I was at work and had someone at my house waiting for him. He just… he really doesn’t want to work. Unless you need someone to unplug your appliance, he’s useless."
"We called B&N Appliance repair out to repair our outdoor built in Dacor grill. Bob Butler is the one who came out. He took a look at the grill and said he’d need to order new parts. He took out the burners to take with him so he could order the new parts. He asked for a deposit on the parts. We paid him $500 as a deposit & service charge (the dacor parts are expensive). He said it would take a week or two. We never heard back from him. He kept our deposit and would never return our calls. I’m not sure how this guy is still in business? I would NEVER recommend doing business with this company."
"I have used B & N three times and have received outstanding service each time. I highly recommend them - office promptly returns calls, schedules the repair, then Bob follows up with the service call (see below for specifics). Sounds logical but you know how some repair places promise a lot and deliver little. Bob lets me hover over him (I like to learn new things and possibly learn to fix myself), patiently answers my questions, and always gives me options. First time: ice maker was not working, Bob quickly identified the problem, told me he had to order the part and would return to install. Then he told me I could install it myself, it's not that hard, showed me how and gave me the part number. I ordered the part off the internet and installed it. Saved additional service call and labor charges. Second: Washing machine was making loud, ugly noises, Bob came out, told me what was wrong, and the cost to repair. Then he recommended that I think about replacing the washer because of the repair cost. I did. Third: Frig slowly leaking water. Bob came out, diagnosed within five minutes, adjusted a drain part (rubber gasket that clogs up), and then told me I could save the $240 additional expense if I defrosted the freezer myself (this took longer than what he would have done - ~12 hours vs. 2 hours, I thought it was worth it)."
"Found 2 different seal rings that I thought belonged to dishwasher. Called B & N they sent out Bob (who is very nice and professional). Bob was at my house for less than 15 minutes said the seal rings didn't go to my dishwasher. I asked him for cleaning solution to help clean hard water build up and grime. He put in the cleaning solution and told me he would only charge me the $21 for the solution since he didn't remove any part of the dishwasher and was there for such a short time. Then I get a bill for $117.70 from the company for the cleaning solution ($21) and service call ($89). I called the office and spoke to Kelly who said she couldn't do anything for me. She wouldn't honor what Bob told me about only paying for the $21 cleaning solution because "it is not company policy". I'm sorry but $89 for less than 15 minute service call. He could have been at my home for 5 minutes and they still would've charged me the $89. To me a company should honor their word. I was very happy with Bob and his knowledge and kindness of only charging me for the cleaning solution. Not happy with company for not backing up their employee. Will not use again."
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