Whaley Foodservice
7037 Commonwealth Avenue, Jacksonville, Florida 32220
About the Business
Whaley Foodservice is a store located at 7037 Commonwealth Avenue in Jacksonville, Florida, United States. We offer 24/7/365 Priority Service in the Southeast for all your commercial kitchen appliance repair needs. Our team of over 400 experienced technicians are trained and authorized by multiple manufacturers to provide efficient and reliable repair services. From installation to planned maintenance programs, we are your one-stop shop for commercial foodservice and HVAC equipment. We offer top-notch installations, tailored maintenance programs, and a 90-day guarantee on parts and labor. Join our close-knit community of experts and let us help your facility run smoothly. Whether you are in Montgomery, AL or Dallas-Fort Worth, TX, we are here to serve you. Join the Whaley Foodservice Family and let your career flourish with us.
Photos
Contacts
7037 Commonwealth Ave #8b, Jacksonville, FL 32220, United States
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"We experienced a sudden issue with our beer cooling equipment at the restaurant and, unable to secure service from our regular repair company, decided to try Whaley. Seeing this as a potential opportunity to gain a new client, Whaley asked for a $350 deposit, a somewhat high but not unusual amount for a new customer. After taking the deposit, they initially informed us no technicians were available. Following our complaint, they agreed to dispatch a technician. However, the technician who arrived was unable to repair the equipment, suggesting instead that we needed to replace it. His visit lasted only about 15 minutes, and despite leaving our cooling equipment nonfunctional, Whaley billed us $553. When we contested this charge, they proceeded to deduct the amount directly from our credit card. In a twist, another company we called later resolved the issue in just 30 minutes, charging us $600 for the actual repair. What’s disappointing is that Whaley came recommended by the equipment manufacturer as an authorized repair company. My next step is to reach out to the manufacturer regarding this experience."
"They were super helpful in helping me find a part I needed!"
"Holy moly, this company is a scam, $2500, rude condescending technicians, did not fix the oven, it was working just a little leak when I call them but now it’s completely unusable, want to charge $5000 to get it to run again when it was working before they came. Mind you it was a leak. TLDR; stay away from this company. This was easier than to just give them your wallet and let them take whatever they want."
"We paid for service with Whaley, machine was not repaired correctly. Called within 90 days to have them come back out and complete repair and was told I would hear back that day. never heard back! Called again and the service manager told me I would be charged since was now outside of warranty. Continually have such bad service with this company! When I asked him to resolve this issue he said "find another company". Would love a professional repair company with good service here in Jax!"
"Horrible service and performance. Told them exactly what the problem was and when they finally sent a repairman, who diagnosed the problem to be what I said, he didn't have the part (a thermocouple) on his truck and would have to order it. Could take up to seven days to receive. Really??? Didn't have a problem charging me for the service call though. Never again"
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